Collections Specialist II

Collections Specialist II

Pay Rate: $17/HR on W2 Location: Remote role

Mid-level Accounts Receivable/Collections role (3-5 years experience) supporting a designated region independently from day one. Candidates must be self-motivated, highly organized, and capable of managing their workload with minimal supervision.

Key responsibilities include cash collections, account follow-up, dispute resolution, reviewing purchase orders, managing unapplied cash and open balances, and partnering closely with Sales and clients via email, phone, and Teams.

Strong Excel skills are required, as the worker will regularly download and analyze ledger data, track account activity, and manage collection efforts through spreadsheets.

Must-have qualifications: collections/accounts receivable experience, basic accounting knowledge, ability to work under strict deadlines, meet SLAs, and thrive in a fast-paced, high-volume environment with significant multitasking.

Performance metrics will focus on cash collection targets, aged receivables, timely follow-up on overdue accounts (15+ days past due), and reduction of unapplied cash and outstanding balances.

This is a remote, full-time position; candidates must be local to Fort Myers. The interview process consists of 2 rounds, and there may be need of overtime based on business needs.

Skills: 3-5 years of related office experience in one of the following areas: Customer Service, Collections, Sales Support. Proficient in Microsoft Word, Oracle and a CRM system knowledge a plus. Above average proficiency in Microsoft Excel (Creation of formulas, sorting, filtering and general spreadsheet manipulation) Excellent oral and written communication skills. Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization. Effective listening skills. Excellent customer service skills. Strong initiative. Ability to work in a fast-paced, high-pressure environment. Excellent time management skills and ability to meet tight deadlines. Strong analytical and problem-solving skills. Attention to detail. Ability to adapt to a constantly changing environment. Strong interpersonal skills. Strong team player. Ability to build strong internal/external business partnerships.

Who you are: Motivated, high-potential performer, with demonstrated ability to influence and lead. Strong communicator with excellent interpersonal skills. Able to solve complex problems and successfully manage ambiguity and unexpected change. Teachable and embracing of best practices and feedback as a means of continuous improvement. Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenge

Education: High School Diploma required; Associates degree or equivalent work experience preferred.