Software Support Specialist

Founded in 1919, Village Green is a diverse, people-first organization that has been recognized as one of the Great Places to Work, Top Workplaces, and Best Workplaces in Multifamily for multiple years. We believe that any company's accomplishments are rooted in its people. Therefore, we provide all our associates with the tools, training, resources, and opportunities necessary to excel and become leaders in the industry. Pay: $65k plus an Annual Bonus! - Medical - Vision - Life Insurance - Paid Time Off (PTO) - 401(k) with a Company Match Job Description POSITION OVERVIEW The Software Support Specialist is responsible for delivering key support/help desk support to on-site and corporate associates for property management software related issues. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES Act as system user administrator and subject matter expert for company enterprise software solutions not limited to prospect lead management, resident and prospect portals, Internet lead source (ILS) syndication, applicant screening and payment processing systems Perform tasks necessary to keep assigned projects and programs running smoothly, such as records keeping, resource coordination, scheduling, and ensuring compliance in line with company best practices Partner with various internal and external groups to define and recommend solutions that accommodate future innovation and growth strategies Continuously monitor and respond to property management and ancillary product service requests in the company internal user helpdesk system, and deliver expeditious, high-quality resolutions in accordance with service level agreements (SLA) Escalation and continuous monitoring of internal user support concerns to third party vendor support, as necessary Consult product client support and review release notes to provide recommendations to the organization for upgrades/updates Test and validate program modules of moderate complexity to meet specifications and procedures standards Provide setup and/or installation support for payment scanning devices, and like devices, as applicable Participate in planning and deployment meetings for new enterprise product implementations; complete new product questionnaires and/or coordinate completion thereof with partnering departments, communicate phased implementation schedules to property operations, and coordinate training of new product sets User administration: user account maintenance, security role and permissions, password reset, etc. Participate in the creation of standards and compliance with Best Practices, Procedures and Standards within the organization Participate in all company Transition/Disposition Meetings and assists in the data migration of properties scheduled to operate Property Management Software transition prep, as may be assigned Perform due diligence file audits as may be assigned Assist with the onboarding or disposition of properties as may be needed Basic functional understanding of the products managed and maintained by other team members in the department Be available for other duties as assigned by Supervisor Always represents both Village Green and each owner in a professional and businesslike manner Qualifications REQUIREMENTS Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion Exercise independent judgment Possess good problem-solving skills. Ability to travel on assignments on short notice. Ability to handle multiple tasks in an organized and efficient manner. Previous work experience with property management software and an understanding of the Microsoft Suite of programs Demonstrate sensitivity in handling confidential information. Must be team oriented and clearly communicate ideas to others. Property operations background preferred. Bachelor's Degree preferred. Demonstrate the essential Corporate Culture Profile Additional Information Village Green is an equal opportunity employer committed to cultivating an inclusive and diverse workplace. We welcome and encourage all qualified individuals to apply, regardless of personal characteristics or background. As part of our hiring process, all employment offers are contingent upon the successful completion of required background checks. Village Green maintains drug-free workplace locations, and pre-employment drug testing is required. We also participate in E-Verify to confirm employment eligibility in accordance with federal law. Job Location #J-18808-Ljbffr