Market Operations Manager

Market Operations ManagerLocation: Charleston - 997 Morrison Drive, Suite 402At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.Job DescriptionThe Market Operations Manager is responsible for overseeing the operational and financial performance of an assigned single-family rental market. This role ensures operational efficiency, asset preservation, vendor accountability, and customer satisfaction by managing inspections, market operations, team performance, and financial oversight. The position collaborates closely with centralized and shared service teams to ensure homes meet company standards and ownership objectives while supporting profitability and leasing performance. The role requires strong leadership, financial acumen, operational oversight, and the ability to manage multiple priorities in a fast-paced environment.Essential Job FunctionsMonitor and analyze market-level financial performance, including P&L reviews, monthly variance reporting, and operational expense managementSchedule, perform, document, and review property inspections to ensure homes meet company standards and quality expectationsReview property conditions during the leasing process and communicate required improvements or repairsCollaborate with pricing and leasing teams to support occupancy goals and optimize pricing strategiesLead market-level response efforts related to emergencies, fraud activity, unauthorized occupants, inspections, or operational disruptionsVisit competitor properties and provide market condition feedback to leadership and internal teamsHire, train, mentor, and oversee Field Support teams to ensure operational effectiveness and accountabilityCoordinate with shared service and centralized departments to maintain operational efficiency and customer satisfactionManage vendor performance, scheduling, quality control, and operational timelinesPrepare and present operational and financial reports to senior managementEnsure accurate documentation and reporting in accordance with company procedures and standardsIdentify and implement process improvements to enhance operational performance and efficiencyEnsure adherence to applicable federal, state, and local housing, fair housing, and property management regulationsMaintain awareness of local building codes, occupancy requirements, and permitting processesRepresent the company in interactions with municipalities, utilities, and legal proceedings when necessaryIdentify operational risks and escalate concerns appropriatelyEnsure inspections, documentation, and operational activities remain compliant with company policies and standardsSupport market profitability through expense management, turnover oversight, and operational executionMonitor key market metrics including days to lease, turnover downtime, customer satisfaction, and maintenance performanceAnalyze budget variances and operational performance to identify improvement opportunitiesMaintain accountability for market-level KPIs and financial performance objectivesSupport asset preservation and operational efficiency initiatives across the assigned marketProvide leadership, coaching, and accountability to field support and operational teamsCollaborate cross-functionally with Maintenance, Leasing, Finance, Shared Services, and other operational departmentsPromote a customer-focused culture emphasizing resident satisfaction and operational excellenceHandle first-line escalations and operational concerns between departments and field teamsParticipate in committees, engagement initiatives, and strategic operational planning effortsConduct regular field visits and inspections across assigned propertiesProvide weekly updates regarding listed inventory conditions and pricing recommendationsPerform other duties as assigned to support operational and business objectivesPerformance Expectations & Key Metrics:Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:Audit inspection completion and compliance with company standardsUnderstanding and communication of monthly market financialsDays to lease and pre-leasing performanceTurnover downtime and cost management performanceMove-in maintenance issues maintained below target thresholdsTimely move-out coordination and resident communicationCompletion of resident follow-up communication post move-inWeekly reporting on listed inventory conditions and pricing recommendationsCustomer satisfaction survey results and issue resolution responsivenessAccuracy and timeliness of operational reporting and documentationRequired QualificationsEducationBachelor's degree in Business, Real Estate, Property Management, or related field preferredEquivalent operational leadership experience may be considered in lieu of degreeExperienceMinimum 5 years of property management or operations management experience requiredExperience in residential real estate, property management, or single-family rental operations preferredPrior leadership and team management experience requiredSkills & CompetenciesStrong leadership and team management abilitiesExcellent financial analysis skills with understanding of P&L statements and NOI performanceStrong operational problem-solving and decision-making capabilitiesExcellent customer service and stakeholder engagement skillsStrong organizational and time management skillsHigh attention to detail and ability to manage multiple prioritiesProficiency in Microsoft Office Suite and operational software platformsStrong technology aptitude with the ability to learn and adapt to new systems quicklyStrong written and verbal communication skillsAbility to work collaboratively across departments and operational teamsValid driver's license, proof of insurance, and reliable transportation requiredAbility to work both remotely and in the field as operational needs requirePreferred QualificationsExperience in single-family rental (SFR) or build-to-rent (BTR) operationsKnowledge of residential maintenance operations and vendor management practicesExperience managing operational budgets and financial reportingFamiliarity with leasing operations, pricing strategy, and occupancy managementExperience implementing operational process improvements and KPI reporting frameworksAdvanced proficiency in Excel and operational reporting toolsWhy Work for Maymont Homes?Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT