SNOFO Outreach Case Manager

Job Description

Job Description

Columbus House, Inc.
Job Posting: Full Time (32 hours/week), FLSA Non-Exempt, Non-Essential
SNOFO Outreach Case Manager

VEVRAA Federal Contractor: Priority Referrals of Protected Veterans Requested 

Company Overview & Mission  
Columbus House opened its doors in 1982 to provide services for men and women at least 18 years of age. Our goals quickly broadened from the mere provision of food and shelter and simple survival, to understanding and working toward overcoming the problems which cause people to become homeless. 

Columbus House, along with its core of loyal supporters, friends, and volunteers, has remained committed to fulfilling its mission: "To serve people experiencing homelessness or at imminent risk by providing life-saving outreach, shelter and housing and by fostering their personal growth and independence. We advocate for and create affordable housing to end homelessness in our communities." 

Purpose

Under the direction of the Middlesex Emergency Services Manager, the Outreach Case Manager seeks to outreach and engage men and women over the age of eighteen who are homeless and struggle with unresolved issues of mental illness and substance abuse and are not receiving services and to link them to agencies and activities that will stabilize their lives, support their sobriety, and empower them to end their homelessness.

Duties and Responsibilities

• Conduct street outreach 
• Provide linkages for clients who are in need of social, mental health, educational, vocational, recreational, spiritual, and or substance abuse services
• Provide transportation to appointments for clients
• Coordinate and collaborate with other agencies and social service providers
• Engage in “street” outreach in all kinds of weather conditions
• Attend weekly and monthly agency, program and network meetings
• Monitor all cases assigned and complete all documentation/charting required by Columbus House and its relevant funders
• Complete First Contact Forms
• Maintain and update weekly charting and movement reports
• Enter and maintain all client charts accurately and timely into the Homeless Management Information System Database Case Worthy
• Other related duties as assigned in support of a 17-client case load

Qualifications

• Minimum of two years’ experience working in human services or related fields
• Excellent organizational and time management skills with a deadline-oriented mindset
• Strong written and oral communication skills employing the English language
• Proficiency is Microsoft Office and other common desktop applications
• Able to effectively use the local network of substance abuse, mental health, and social services providers
• Familiar with criminal justice and able to engage, manage, motivate, and support
• Familiar with mental health, substance abuse and dual diagnosis issues and group dynamics
• Complete knowledge base of all aspects of the delivery of person-centered case management
• Able to meet all documentation requirements
• Knowledgeable about crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, trauma informed care and motivational interviewing
• Valid drivers’ license with a good driving history

Supervised by: Middlesex Emergency Services Manager
Salary: $25.50-$27.50 per hour based upon education and experience plus excellent benefits
Schedule:  Tuesday – Friday 8am-4pm (Some flexibility – early morning and evenings are required to accommodate outreach clients in the community).

Benefits

• Group medical, dental, and vision insurance
• Accidental Death & Dismemberment and Long-Term Disability insurances
• 401 K retirement plan with employer matching contribution
• Paid time off for sickness, vacation, personal, jury and bereavement
• 10 paid holidays
• Array of voluntary coverage

Ways to Apply

Please apply using one of the following methods:

• Apply online at
• Email your resume to View email address on ziprecruiter.com
• Stop by 586 Ella Grasso Blvd, New Haven, CT 06519 to complete an application in person.

Equal Opportunity/Affirmative Action Employer: Protected Veterans and Individuals with Disabilities Encouraged to Apply