Order Management Specialist

Order Management Specialist

Faith Technologies Inc. (FTI) is currently seeking an Order Management Specialist to join our Business Development team in Menasha, WI or Kansas City, KS.

In this role, you will be the driving force behind our post-sale execution. You will not only execute daily order operations but also take ownership of developing and building out scalable order management processes. You will manage the accurate entry of orders, seamlessly process change orders, and keep a pulse on real-time order statuses. By proactively managing delays and coordinating with our manufacturing floor and logistics teams, you will ensure that our products are shipped and delivered efficiently and accurately.

Our Business Development team sits at the intersection of innovation and execution, transforming ideas into real-world products and solutions for Excellerate Products(tm), a division of Faith Technologies Incorporated (FTI). From early concept through full-scale production, our engineers design Data Center power distribution products, Electric Vehicle charging skids, switchboards and more! With a strong focus on quality, manufacturability, and customer outcomes, we ensure every product is engineered to perform in the real world—safely, reliably, and at scale.

Minimum Requirements:

• Education: Bachelor's degree in supply chain management, Business Administration, Logistics, or a related field (GED with equivalent working experience)
• Experience: 3–5 years of hands-on experience in order management, fulfillment, or post-sale operations, supported by a background in supply chain, customer success, or sales operations within a technically complex manufacturing environment.

Key Responsibilities:

• Design, develop, and implement standardized order management processes and workflows to improve efficiency from purchase order receipt through final delivery
• Manage the accurate and timely entry of complex manufacturing orders into the ERP system
• Ensure all product components are properly created, configured, and recorded within the ERP system
• Process and manage change orders, ensuring updates are communicated clearly to production and logistics teams to avoid delays
• Monitor order status end-to-end, serving as a central point of contact for sales teams and external customers
• Proactively identify potential production or supply chain issues, develop mitigation plans, and communicate updates to stakeholders
• Partner with warehouse and logistics teams to coordinate, schedule, and verify shipments and final deliveries
• Performs other related duties as required and assigned

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Work Location:

This role requires work to be done Onsite/Hybrid from our Menasha, WI office or Olathe KS. Our onsite-hybrid roles include a high level of workplace and schedule flexibility to support a healthy work-life balance.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time other than the TN1 Visa (Canadian).

How Does FTI Give YOU the Chance to Thrive?

If you're energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what's possible for your future.

Once you're a team member, you're supported and provided with the knowledge and resources to achieve your career goals with FTI. You're officially in the driver's seat of your career, and FTI's career development and continued education programs give you opportunities to position yourself for success.

FTI is a "merit to the core" organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You're invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here.

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.