HVAC Service & Sales Technician
Johnson Comfort
HVAC Service & Sales Technician
We are looking for a skilled and motivated HVAC Service & Sales Technician who takes pride in delivering exceptional customer service while solving complex comfort challenges. This role is ideal for someone who not only excels in diagnosing and repairing HVAC systems, but also understands how to educate homeowners on solutionsincluding Indoor Air Quality (IAQ) productsthat improve their comfort, health, and efficiency.
If you enjoy building trust with customers, thinking critically, and offering solutions (not just quick fixes), this is a strong fit.
Established in 1968, Johnson Heating Cooling & Plumbing proudly services customers in Johnson County and the central Indiana area. Specializing in heating, cooling, and plumbing our hard-working and dedicated team create happy customers through our craftsmanship, integrity, and exceptional service. Our team is the foundation of our long-standing company, and we work hard to ensure their careers with Johnson Comfort are satisfying both personally and professionally!
Location: Franklin, Indiana (with travel to surrounding areas)
Type: Full-time, non-exempt
Schedule: Mon-Fri, rotational on call shifts
Diagnose, repair, and maintain residential HVAC systems with accuracy and efficiency
Present repair and replacement options clearly, helping customers make informed decisions
Educate customers on Indoor Air Quality (IAQ) solutions such as air purifiers, humidifiers, dehumidifiers, and filtration systems
Deliver a high-level customer experience on every callprofessional, respectful, and solution-oriented
Identify opportunities to improve system performance, efficiency, and overall comfort
Maintain accurate service records, estimates, and invoices
Participate in ongoing training to stay current on HVAC technology and IAQ advancements
Work collaboratively with dispatch, install teams, and leadership
3+ years of HVAC service experience (residential preferred)
Strong diagnostic and troubleshooting skills
Proven ability to communicate effectively with customers and build trust
Experience or strong interest in Indoor Air Quality (IAQ) products and solutions
Sales mindset with a focus on solving problemsnot pushing products
EPA Certification (required)
Valid driver's license and clean driving record
Ability to work independently and manage time effectively
You don't just fix equipmentyou solve problems
You can translate technical issues into clear, customer-friendly explanations
You naturally look for ways to improve the customer's comfort, health, and efficiency
You take ownership of your work and your results
You bring a positive, professional attitude to every interaction
Top Pay + bonus structure
Benefits after 90 days
Health insurance
Dental insurance
Company sponsored short term disability
PTO + paid holidays
IRA with 3% company match
Paid training and continuing education
Company events
Uniforms provided
We are a customer-focused company that values quality work, honest communication, and long-term relationships. Our technicians are trusted advisorsnot just service providers. If you're looking for a place where your skills, work ethic, and customer-first mindset are recognized and rewarded, we want to hear from you.
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