Center Clinical Director

Job Description

Job Description

Phoenix (West Valley) Center Clinical Director

Job Mission

The Center Clinical Director coaches and manages a high-performing Pod of Licensed Behavior Analysts (LBAs), Lead RBTs, RBTs, Center Coordinators, and Field Team Supervisors and collaborates with multiple departments at Ascend to deliver high quality clinical and customer experiences for clients and families living with autism through their ABA journey with Ascend. This Center Clinical Director primarily supports our center based clients and staff and center function.

Supervisory Responsibilities

• Provide management and coaching to your Pod (team of 10 LBAs, Field Team Supervisor, Lead RBTs, Center Coordinator and RBTs) to accelerate clients’ clinical outcomes.

  • Partner with your LBAs to optimize their clinical quality and leverage Ascend’s quality systems and tools

  • Oversee your Pod’s teams and client relationships and ensure that positive relationships and satisfaction are maintained by engaging in person and via telehealth 

  • Help team members navigate crucial conversations with colleagues, families, and peers 

  • Provide leadership coaching and training as indicated based on LBA/supervisor need

  • Provide clinical case conceptualization and specific programming support as needed

  • Function as the coaching manager for LBAs and Field Team Supervisors on your team, including conducting interviews to make hiring decisions, delivering feedback and shaping behavior, up to and including termination.

  • Provide performance management and create career pathing opportunities for all members on your team.

• Directly supervise a client caseload until the center grows enough to hire a hybrid Center / In-Home LBA

• Adapt existing Ascend center best practices & SOPs to function effectively at the Center, creating new SOPs and systems as needed

• Maintain proper staffing levels for your Pod by regularly reviewing capacity and utilization of staff, dosage fulfillment and upcoming assessments, as well as all at risk staff to determine hiring needs

• Assist with staffing requisitions for your Pod and collaborate with the Field Team Supervisors and Operations Team to ensure proper utilization of new hires

• Serve as the highest level of escalation for decisions affecting your Pod and seek guidance and support from the Clinical Director Team as necessary

Essential Job Duties

• Partner with parents and collaborate with internal and external stakeholders to provide innovative, high quality solutions for client outcomes

  • Collaborate with the Family Support Team and Client Intake team to ensure high quality systems in support of family communications, schedules and other needs as necessary 

• Conduct clinical consultation calls with prospective families as needed 

• Collaborate with Operations team to assign ABA Assessments for your Pod

• Provide feedback to help development policies and procedures as needed

• Follow internal communication plans to communicate internal and external information appropriately

• Develop the next generation of LBAs by managing Ascend’s RBT Fieldwork and Residency programs 

• Conduct LBA training and onboarding, leveraging LBA Trainers to assist 

• Oversee Ascend’s RBT Levels and Badges to ensure all RBTs are being supported in their individual learning journey and skills acquisition

• Create and deliver new trainings and CEU opportunities to further advance the skills and knowledge of your team

• Provide tactical support as needed

• Cover or redistribute supervision responsibilities for LBAs out on PTO longer than 3 days

Required Skills and Abilities 

• Demonstrate critical thinking skills and the ability to make high level decisions in support of every client’s quality experience with Ascend

• Exhibit a strong orientation toward data-driven decision making and be able to back up business decisions with high quality data

• Communicate effectively and collaboratively with various stakeholders at all levels internally and externally

• Ability to balance multiple competing priorities, to self-direct time, and meet deadlines

• Ability to effectively manage time between 8 a.m. - 5:30 p.m. to meet the needs of the team

• Flexibility and ability to embrace change and seek feedback with a growth mindset

• Resilience and ability to remain calm under pressure and job related stress such as client complaints, feedback conversations with staff, or short term deadlines

• Ability to learn new concepts quickly and willingness to self-direct continuous learning

• Exhibit servant leadership with a positive and compassionate attitude

• Ability to utilize critical and independent thinking to identify and solve problems

• Ability to work efficiently both from our center location, your home office or your client’s natural environment (such as client’s homes or daycares).

• Exhibit playfulness and innovation in your day to day work 

• Demonstrate high integrity in every action, and believe that integrity is a choice