Patient Services Rep

Patient Services RepresentativeTanner Clinic has an immediate opening for two Patient Services Representative.Location: RoyHours:Monday 9:00am - 5:00pmTuesday 8:30am - 3:30pmFriday 6:45am - 1:45pmTuesday 7:45am - 5:00pmThursday 8:30am - 3:30pmFriday 7:45am - 5:00pmEssential Job Responsibilities:Greet patients in a warm, friendly, and prompt mannerGather patient and insurance information efficiently and accuratelyCollect and process co-pays from the patient at the time of serviceGenerate fee slips with accurate physician information and obtain signatures on all legal documents when necessaryAnswer telephones, screen calls, take messages, and provide information to the appropriate sourceEnter patient data into the EHR systemDirect and escort patients to physician officesProvide information to patients about how to make an appointmentAssist patients with the use of wheelchairs and wheel them to the appropriate doctor's office if neededMonitor the work area to ensure that it remains safe, secure, and well-maintainedWork urgent care hours if requiredOther duties as assignedRequirementsEducation: High school diploma or equivalent preferredExperience:Exceptional interpersonal skills with the ability to establish immediate rapport with patientsOne year of experience in customer service or reception in a health care environment preferredPrevious healthcare experience and/or familiarity with medical terminology helpfulExperience with business office equipment (credit card machines, fax machines, printers, etc.) preferredPerformance RequirementsKnowledge:Knowledge of basic computer skillsKnowledge of basic mathematics skillsKnowledge of individual responsibilities to accurately direct callersKnowledge of medical terminology and organization servicesSkills:Skill in using multi-line phone system, including transferring callsSkill is providing excellent customer serviceAbilities:Ability to get appropriate information to route calls to the appropriate personAbility to calms, or defuses irate callers and patients by working with them to identify concerns and properly directs callsAdequate hearing to answer phone and speak with patientsAbility to speak clearly and loudly enough to be heard by callers and patientsEquipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.Work Environment: Position is in well-lighted office environment.Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.