Retail Assistant Store Manager

Job Description

ROLE SUMMARY:

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The Assistant Sales Manager is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered.

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All Assistant Sales Managers will be accountable for executing a set of Shared Responsibilities outside of their assigned department of responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results. This position is non-exempt, paid at an hourly rate.

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Duties/Responsibilities:

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Sales & Financial Performance

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• Assist Store Sales Manager in achieving sales goals and objectives
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• Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team
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• Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)
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• Monitor store labor on a daily and weekly basis, adjusting to meet plan or business needs
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• Remain informed of Key Performance Indicators (KPI’s) for the store, understanding how each is impacting the business daily/weekly.
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Customer Service

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• Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues
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• Train and coach team to offer expected level of customer service in order to drive sale performance
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• Handling customer complaints professionally, striving to resolve them promptly and satisfactorily
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• Appropriately and timely follow up to customer concerns and inquiries
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Team Leadership

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• Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts
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• Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives
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• Adjust team priorities to meet goals and company/store initiatives
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• Offer on the spot coaching to team members in order to correct actions or offer training
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• Communicate employee concerns to the appropriate leadership within a timely manner
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Talent Management

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• Take an active role in store staffing through recruiting and interviewing
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• Perform orientation and training for new team members as needed
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• Be well versed in company expectations for performance management, utilizing resources as needed
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• Appropriately coach and address associate performance through formalized process
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• Take an active role in year-end employee review process if or when needed
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Product Knowledge & Visual Merchandising

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• Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.
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• Train team members on merchandise features and selling techniques
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• Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.
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Departments of Responsibilities

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• Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility
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• Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development
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General Leadership Responsibilities

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• Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.
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• Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.
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• Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and more
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Qualifications \n

 

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Required Skills/Abilities

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• 2+ years of previous leadership experience, preferably in a retail setting
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• Shown motivation and delegation skills along with proven ability to hold team members accountable
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• Confident, proactive and willingness to take on workplace challenges
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• Ability to multi-task and change priorities as necessary in order to keep team focused on business needs
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• Strong verbal communication, and the ability to convey important information clearly and effectively
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• Quick decision-making and problem-solving abilities, specifically in terms of customer service
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• Ability to read key reporting and learn company POS system with standard training
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Physical Requirements

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• Ability to bend, twist, stoop, stand for extended periods of time
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• Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations
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