Director, Product Management (Revenue Cycle)

Product Strategy, Vision & Productization Own the end-to-end RCM product strategy, defining short-term (current to next release) and mid-to-long-term roadmaps that align with Veradigm's corporate direction and the evolving revenue cycle market. Assess the current RCM services portfolio and identify the highest-value opportunities to productize, building a clear framework for what should be a product, what should stay a service, and what should be retired. Translate market trends, regulatory changes (e.g., CMS, payer policy, prior authorization), and customer needs into a coherent product vision that differentiates Veradigm RCM in a competitive landscape. Partner with the VP of Product Management and executive leadership to align RCM strategy to overall company goals, communicating trade-offs and opportunities with clarity and confidence. Identify white space and adjacency opportunities within the revenue cycle domain, and build business cases for net-new investment, partnerships, or M&A consideration. Product Discovery & Customer Insight Lead structured discovery programs, including customer interviews, site visits, advisory councils, and quantitative research, to surface unmet needs and validate hypotheses before committing to build. Apply SVPG principles: assess value, usability, feasibility, and viability before committing engineering resources. Develop and maintain a deep understanding of RCM customer segments (independent practices, health systems, billing services) and their distinct workflows, pain points, and success metrics. Synthesize competitive intelligence and market data into actionable insights that continuously sharpen the product direction. Product Development & Delivery Define and communicate clear, outcome-driven product requirements and prioritized backlogs that empower engineering and design teams to deliver effectively. Partner closely with Engineering and Design as a true product trio, empowering the team to solve problems rather than handing down specifications. Where productization requires capabilities owned by other teams, define clear requirements and build strong cross-team relationships to influence their roadmaps. Own feature prioritization and trade-off decisions, maintaining a backlog that balances innovation, technical health, compliance requirements, and customer-reported issues. Drive a high-quality product experience, maintaining relentless attention to usability, reliability, performance, security, and scalability across the RCM portfolio. Go-to-Market & Commercial Enablement Serve as the chief product evangelist for RCM, translating complex capability into compelling narratives for customers, prospects, sales teams, and industry audiences. Collaborate with Marketing to develop positioning, messaging, and content that reflects the RCM product's unique value and resonates across buyer personas. Own field readiness for new releases, ensuring Sales, Customer Success, and Support are equipped with the training, tools, and knowledge to successfully position and support RCM products. Support key deals, strategic accounts, and RFP responses by providing expert-level product input and participating in customer-facing conversations. Team Leadership & Organizational Development Lead, mentor, and grow a team of product managers, establishing clear goals, performance expectations, and career development pathways. Foster a customer-centric, data-informed, and outcome-oriented product culture. Ensure PMs are spending time on discovery, talking to customers, and making evidence-based decisions. Model the behaviors expected of product leaders at Veradigm: intellectual honesty, customer obsession, and a bias toward learning over being right. Recruit top product management talent and build an inclusive team that reflects the diversity of Veradigm's clients and communities. Regularly communicate product progress, wins, and challenges to stakeholders across the organization, creating alignment and shared accountability. Compliance & Regulatory Awareness Ensure all RCM products meet applicable regulatory and compliance standards, including HIPAA, CMS billing regulations, payer requirements, and Veradigm's internal quality standards. Proactively monitor the regulatory environment and incorporate upcoming changes into product planning to reduce client risk and maintain market credibility. Compensation Range: $156,290-$227,402 Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, vision insurance, company-paid life insurance, and retirement savings. Visa Sponsorship is not offered for this position. Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. 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