Guest Services - Environmental Services

Agency

Dept of Natural and Cultural Resources

Division

Job Classification Title

S-Institutional Support Services (NS)

Position Number

Grade

TS

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department's vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit We encourage you to apply to become a part of our team!

Description of Work

The North Carolina Zoo is expanding, making this an exciting opportunity to join our team. We are seeking a dynamic, efficient, and enthusiastic individual to serve as a Guest Services - Environmental Services team member.In this role, Environmental Services team members deliver an outstanding guest experience while maintaining a safe, sanitary, and environmentally responsible ("Green") setting for all guests and employees. They work under the direct supervision of the Environmental Services Branch Manager and Team Leaders to support the Zoo's cleanliness and sustainability standards.Key Responsibilities include but are not limited to:* General housekeeping duties, including but not limited to sweeping, mopping, scrubbing, pressure washing, removing webs, and cleaning and sanitizing surfaces such as floors, walls, tables, countertops, doorknobs, handles, windows, and other glass surfaces.* Cleaning and maintaining the Zoo's five miles of walking trails, including removing trash from pathways, natural areas, recycling bins, and trash containers.* Cleaning common areas within Zoo office buildings and exhibit facilities.* Cleaning and sanitizing public restrooms using appropriate cleaning supplies and chemicals.* Restocking public restroom supplies, including toilet paper, soap, hand sanitizer, paper towels, and feminine products.* Cleaning spills and biohazards in accordance with safety protocols.* Sorting recycling and compost materials.* Assisting with setup and breakdown for special events as needed.* Working in a role with possible occupational exposure (Category B employee) to human bloodborne pathogens; must follow Universal Protection Precautions and Bloodborne Pathogens Guidelines.* Working in environments with possible exposure to hazardous chemicals (e.g., chlorine bleach, cleaning agents).* Ensuring workspaces, Environmental Services vehicles, and storage areas remain clean, organized, and safe.* Assisting with additional duties and supporting other Guest Services areas as needed or assigned.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $15.00 per hour

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:

Management Prefers

• General housekeeping experience, including but not limited to, use of appropriate cleaning supplies.​

Position & Physical Requirements

• Must be at least 16 years of age.

• Work schedule will include flexible shifts including weekends and holidays.

• Must meet DNCR Fleet Safety Guidelines and have ability to obtain and maintain a valid driver's license issued from within the United States or be able to obtain one within 90 days of employment.

• Able to work both outdoors and indoors under all environmental conditions.

• Able to interact with and work within large crowds.

• Able to use two‑way radios and phone communication systems.

• Able to walk and stand for the majority of the work shift.

• Able to lift and drag at least 30 lbs. independently.

• Able to drive a variety of utility vehicles and trucks.

• Able to complete weekly timesheets and use basic computer programs for training.

• Able to operate a variety of equipment and tools required for daily tasks.

• Physically able to walk, stand, kneel, squat, bend, lift, and push while performing various duties.

• Excellent visual acuity and hearing.

• Able to work outdoors in extreme weather conditions typical of Central NC (heat, rain, or cold) and stand or walk for extended periods.

• Expect exposure to outdoor allergens, dust, fumes, odors, loud noises, motion, and vibrations.

• Able to navigate paved, rough, and uneven pathways.

This position is located at:

4401 Zoo Parkway

Asheboro, NC 27205

WE ARE RECRUITING FOR MULTIPLE FULL & PART TIME VACANCIES.

DNCR does not engage in dual employment for temporary positions; if you are currently employed with another State agency, State university, or the NC National Guard and intend to remain employed with that entity, you may not be considered for temporary work with DNCR.

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

• Education and/or experience in housekeeping work that is directly related to the job.

If there are no qualified candidates remaining in the applicant pool who meet the minimum Education and Experience or Knowledge, Skills and Abilities required for the position, the agency may consider for this position a trainee who does not meet the minimum requirements. Salary for a trainee may be set at a lower level than the classification salary range and recruitment range that is listed in the posting with the salary being adjusted up accordingly as the trainee has obtained the necessary additional education and experience to fully meet the minimum qualifications as outlined in the classification specification.

Division Description

The North Carolina Zoological Park exists for the enjoyment, education and inspiration of all our citizens and visitors. The mission of the zoo is to conserve and protect representative examples of natural beauty, endangered and threatened plant and animal species, and ecological features of the continents it represents.

Learn about the NC ZOO:

Supplemental and Contact Information

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.

• Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks.

• Be sure to complete the application in full . Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will be accepted. Applications must be submitted by 11:59:59 PM on the night prior to the closing date.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.

Veteran's and National Guard Preference

Applicants seeking Veteran's Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Employment Eligibility

It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

CONTACT INFORMATION

N.C. Department of Natural and Cultural Resources

Division of the North Carolina Zoo

4401 Zoo Parkway

Asheboro, NC 27205

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Barbara Smith Christian

Email:

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