Analyst, Service Ambassador (Receptionist), Private Banking & Treasures Private Client

The Service Ambassador is responsible for providing professional front-of-house and administrative support services. The role serves as an important first point of contact for clients, visitors, and internal stakeholders, ensuring a high standard of service delivery and positive client experience.

• Customer Interface: Act as the primary point of contact for external customers by handling inquiries, requests, and complaints in a professional and customer-focused manner. Provide appropriate support and assistance to internal customers at all levels of the organization.
• Communication Handling: Manage email inquiries and incoming calls, ensuring prompt, courteous, and accurate responses. Handle all communications professionally and resolve queries effectively.
• Meeting Room Management: Manage meeting room reservations and setup arrangements. Coordinate with relevant stakeholders to ensure smooth scheduling, suitable equipment arrangement, and a comfortable meeting environment.
• Front-of-House Area Maintenance: Maintain the cleanliness, tidiness, and professional presentation of the front-of-house area. Conduct regular inspections of the space and decorations, arrange necessary maintenance, and coordinate with relevant parties for repairs or improvements.
• Tea and Refreshment Services: Coordinate with the tea lady to provide quality tea services to clients. Arrange light lunches and refreshments for internal meetings to ensure a pleasant and comfortable experience for participants.
• Service Excellence: Maintain excellent service standards and proactively identify opportunities to enhance service delivery and the client experience.
• Correspondence and Courier Management: Coordinate with the office assistant to manage incoming courier items, ensuring timely delivery, proper tracking, and appropriate handling of important documents.
• General Administrative Support: Perform administrative duties including procurement of pantry and office supplies, business card and name chop orders, payment processing, office and equipment repairs, key registry maintenance, data entry, and record updates.
• Ad-hoc Projects and Clerical Support: Support ad-hoc projects as assigned and provide clerical assistance to PB/TPC. Adapt quickly to changing priorities and work collaboratively to meet deadlines.

• Good command of written and spoken English and Mandarin
• 2–3 years of relevant experience in a multinational corporation or private banking environment
• Tertiary education or above
• Proficiency in Microsoft Office applications, particularly Outlook and Excel
• Strong communication and interpersonal skills
• Strong multitasking and time management skills
• Ability to work independently and under pressure
• Professional telephone manner and a customer-first attitude
• Strong team spirit and willingness to collaborate
• Knowledge of general office administration practices

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

The Center

COO Office/Business Mgt & Support

Regular

Full time