Associate Operations Manager

The Associate Operations Manager (AOM) plays a key role in supporting the operational and administrative functions of the office. This position contributes to the overall success of the team by ensuring smooth day-to-day operations, maintaining compliance, and fostering a collaborative and efficient work environment. This position works closely with local staff and cross-functional teams to support a wide range of responsibilities, including transactional processes, People coordination, facilities oversight, and event planning.

The base salary/hourly range for this role is $35.00- $36.95 per hour. This position is eligible for a discretionary performance-based bonus. The exact bonus is not guaranteed and will vary based on individual performance, team results, and company performance. Actual pay will be determined by factors such as education, experience, and job-related skills relevant to the role. Marcus & Millichap is a multi-state employer and posted salary ranges are provided in good faith for compliance with all relevant pay-transparency regulations. These ranges may not reflect potential compensation for positions based in other states or regions.

Office is located in Bethesda, Maryland, not downtown Washington D.C.
Responsibilities:

Office & Compliance Management

• Support daily operations across brokerage/transactional, People, administrative, and event planning functions.
• Ensure staff compliance with brokerage policies and procedures; communicate updates as needed.
• Assist in prioritizing and monitoring workflow, resolving issues, and escalating when necessary.
• Support business continuity by cross-training in core management duties to step in as needed.

Administrative Support

• Prepare reports, coordinate local sales contests, and assist with special projects.
• Communicate and implement intra- and inter-office updates and action items.
• Coordinate office logistics, including moves, supplies, and facilities management.
• Liaise with building management and vendors as needed.

People & Staff Coordination

• Support onboarding of new employees and agents, including workspace setup and orientation.
• Communicate People-related concerns and share positive staff feedback with leadership to support a healthy and engaged workplace.
• Foster a collaborative and professional office culture.

Event Planning

• Assist with planning and executing internal and external events, including seasonal celebrations, recognition events, and charitable initiatives.

May perform other duties as assigned.

Qualifications:

• Three (3) years of administrative or operations experience.
• Strong interpersonal and communication skills; collaborative and approachable.
• Demonstrates outstanding organizational skills and meticulous attention to detail, including proofreading and editing.
• Intermediate to advanced proficiency in Office 365 (Word, Excel, PowerPoint, Outlook).
• Quick learner with enthusiasm for new technologies and systems.
• Reliable, punctual, and takes ownership of responsibilities.

Marcus & Millichap offers a comprehensive benefits package designed to support employees' health, well-being, and financial security. Eligible employees may have access to the following benefits, subject to the terms of applicable benefit plans:

• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) retirement plan with employer matching contributions
• Life and disability insurance
• Employee Assistance Program (EAP) and wellness resources

Benefits eligibility, coverage, and employer contributions may vary based on position, employment status , location, and length of service. This summary is provided for informational purposes only and does not constitute a guarantee of benefits. Additional details will be provided during the hiring process or upon request.


We are an Equal Opportunity Employer and are committed to providing reasonable accommodation to qualified individuals with disabilities. If you need assistance with the application process or require a reasonable accommodation to perform the essential functions of this position, please contact us at View email address on click.appcast.io.

Marcus & Millichap is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.