Assistant Front Office Manager

Job Description Summary The Front Desk Assistant Manager supports the daily operations of the front office at Sonesta, ensuring exceptional guest service, efficient check‑in/check‑out processes, and adherence to brand standards. This role assists in supervising front desk associates, resolving guest concerns, and maintaining a welcoming, service‑oriented atmosphere aligned with Sonesta's commitment to hospitality excellence. Guest Experience & Service Deliver and model Sonesta's service standards, ensuring a positive and memorable guest experience. Handle guest check‑in and check‑out procedures efficiently and accurately. Respond to guest inquiries, concerns, and complaints in a timely and professional manner. Actively resolve service issues and elevate when necessary to ensure guest satisfaction. Maintain a visible presence in the lobby to engage with guests and team members. Operations Management Assist in overseeing daily front desk operations, including staffing, scheduling, and workflow. Ensure compliance with hotel policies, procedures, and brand standards. Monitor room availability, occupancy, and reservations to maximize revenue opportunities. Review shift reports, cash handling procedures, and audit processes for accuracy. Support coordination with housekeeping, maintenance, and other departments. Team Leadership & Development Supervise, coach, and motivate front desk team members. Assist in onboarding and training new hires. Provide ongoing performance feedback and contribute to team evaluations. Lead by example in professionalism, appearance, and service delivery. Administrative & Financial Duties Assist with scheduling and labor management to meet business demands. Ensure proper cash handling, billing accuracy, and daily balancing procedures. Prepare and review operational reports as needed. Support inventory management of front office supplies. Qualifications Education & Experience High school diploma or equivalent required; associate or bachelor's degree in hospitality or related field preferred, not required. 2-4 years of front desk or guest services experience in a hotel environment. Previous supervisory or leadership experience required. Skills & Competencies Strong customer service and conflict resolution skills. Excellent communication and interpersonal abilities. Ability to lead and motivate a team in a fast‑paced environment. Proficiency in hotel property management systems (PMS) and Microsoft Office. OPERA is a plus! Strong organizational and multitasking skills. Flexible schedule, including evenings, weekends, and holidays. Working Conditions Requires standing for long periods and occasional physical activity. Fast‑paced, guest‑facing environment. Ability to handle stressful situations with professionalism. Benefits Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Equal Opportunity Employer Statement Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. #J-18808-Ljbffr Sonesta Hotels International Corporation