Litigation Management Support Specialist

Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims‑handling needs of businesses. The Argo entities are wholly‑owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Business Title(s): Litigation Management Support Specialist Employment Type: Full‑Time FLSA Status: Non‑Exempt Location: In‑Office (Chicago, IL; Albany, NY; Los Angeles, CA; New York City, NY; Omaha, NE; Richmond, VA) Summary: We are looking for a highly capable Litigation Management Support Specialist to join our team and elevate our overall litigation program. This position reports into the SVP of Global Claims Operations in Georgia. Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required. This is a 100% in‑office position; candidates must be able to work on‑site during standard business hours. Essential Responsibilities Under close supervision and guidance, works within narrowly defined limits to generate a regular cadence of legal spend reports via our e‑billing and matter mgmt. application, Passport. Utilize technical data skills and applications (Oracle, SQL Server, IBM Cognos Query, Power BI, Excel) to aggregate contents with historical source systems, Snowflake and Bottomline data. Act as an internal consultant to our Claims Management team so they can be mindful of the legal spend on claims files. This involves aggregating, analyzing, extrapolating, and manipulating data to identify trends and gaps or exceptional firms to be used more broadly where they are effective. Use foundational legal concepts (ALAE ratios, Legal spend ratios, Timekeeper rates, Phase Coding and Budgeting, Legal tasks and required efforts, Appeal process) to analyze spend data and highlight trends, accomplishments and areas for improvement. At the direction of Claims leadership, analyze UTBMS codes and associated claims data to determine the most effective areas of spend. Interface with vendor legal bill review and account team to rectify errors and ensure timely invoice processing. Manage firm relationships within Passport by handling tasks such as firm onboarding, adding and updating firm information within Passport, and inputting approved rate revisions. Panel management liaison – manage outside panel counsel, including but not limited to inclusion of firm on panel, addition or removal of panel counsel, and in collaboration with claims leaders, appropriately assign panels to appropriate panel lists. Coordinate systems training and support for Passport with appropriate SME. Resolve issues that are generalized and typically not immediately evident, but typically not complex and within immediate job area. Qualifications / Experience Required Advanced knowledge of litigation management and exceptional customer service, typically achieved through: Bachelor’s degree from an accredited university is strongly preferred. A paralegal certification is also strongly preferred. Equivalent years of prior work experience can substitute for either the Bachelor's degree or paralegal certification. Six years of prior experience focused on customer service, data gathering and analysis, and support of a litigation function. Proficiency in MS Office Suite (particularly Access and Excel). Prior experience with an Enterprise Legal Management platform such as Passport (preferred) or TyMetrix 360 (T360), etc. Prior experience with data profiling software is required, specifically: Ability to read and understand SQL code / MS SQL Server / Oracle. Ability to utilize IBM Cognos Query and Power BI to generate reports. Experience with data mining and profiling and the ability to perform analysis across data groups. Getting the job done in a non‑bureaucratic, resourceful manner. Creating a culture of accountability ensuring the delivery of world‑class products and services. Must have good business acumen (understand how an insurance company works and makes money, and how this role impacts both Argo Group and customers’ profitability). Strong focus on execution, consistently producing and delivering expected results through: Finding a way to achieve success through adversity. Being solution (not problem) focused. Excellent communication skills and the ability to build lasting relationships. Natural and intellectual curiosity, consistently exploring options and not governed by conventional thinking. Desire to work in a fast‑paced environment. Excellent evaluative and strategic skills. Strong customer focus. Effective time management skills, prioritizing workload while handling multiple tasks and deadlines. Fluency in English, polished and professional telephone, written and verbal communication skills. Demonstrates inner strength, courage to do the right thing, and resilience on a daily basis. Continuous professional development through continuing education and self‑development opportunities. The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package. Richmond Pay Range: $29.37 – $34.18 per hour ($61,098 – $71,094 annualized) Albany and Chicago Pay Range: $32.32 – $37.71 per hour ($67,218 – $78,438 annualized) Los Angeles and New York City Pay Range: $35.26 – $41.14 per hour ($73,338 – $85,578) About Working in Claims at Argo Group Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. Our Adjusters and Managers are empowered to exercise independent discretion within broad limits and authority, be creative in developing solutions, and treat each case as the unique situation it is. We have a very flat organizational structure, enabling our employees to have more interaction with senior management, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer an environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply. Legal and Equal‑Opportunity Information Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or a similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at View phone number on click.appcast.io. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice. Benefits and Compensation We offer a competitive compensation package, performance‑based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities. #J-18808-Ljbffr