Tier I Service Desk Technician | Entry Level

GovCIO

GovCIO is hiring an Associate Service Desk Technician - Tier I in Honolulu, Hawaii. This role delivers first-tier technical support to Veterans, helping with mobile device setup and solving issues across multiple platforms. The ideal candidate will possess strong technical skills, empathy, and the ability to guide non-technical users calmly. Responsibilities include managing support tickets in ServiceNow, providing timely assistance, and meeting performance metrics to ensure high customer satisfaction. A High school diploma is required, with preferred certifications providing an edge. #J-18808-Ljbffr

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Vacancy posted 2 days ago

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