Hotel - Guest Service Representative

Job Description

Job Description

Guest Service Representatives are responsible for greeting and checking guests, providing assistance and directions, taking reservations and working with the Property Management System utilized at the hotel, light cleaning duties, processing cash and credit card transactions properly, making change, record maintenance and assisting with breakfast if working in the morning. The highest standards of professionalism, guest service, appearance and conduct are expected of all GSR’s. You also will perform various administrative duties including typing, filing, collating and record keeping. Familiarity with Microsoft Word, Excel and Access and general computer skills are preferred. GSR’s may also be called upon to assist in other departments including housekeeping and laundry. Other duties similar in nature to those detailed here may be assigned at the discretion of the Guest Service Manager or other hotel management staff.

 

You must be able to work alone during some or scheduled shifts and to accomplish a defined list of tasks on a regular basis. 

 

During the performance of your duties you will be required to use various light cleaning chemicals including general purpose and window cleaners.

 

You may also be assigned to perform only one specific duty each shift, dependent upon the needs of the department. You should be able to lift up to 30 pounds and remain on your feet for your entire shift.

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