Head of HR Operations

Role Description

As Head of HR Operations, you'll own the day-to-day running of the People function for RemotePass's own globally distributed team. This is a hands-on, execution-first role. You'll keep our internal HR engine running smoothly as we grow, personally doing the work while leading a small, capable team across HR operations and talent acquisition.

This is an operator's role, not a strategist's. If you're energised by owning the details, being the go-to person, and running a tight, reliable operation, you'll thrive here.

Please note: This role covers RemotePass's own internal team only, not the EOR or contractor employees we manage on behalf of our clients.

Responsibilities

• Own day-to-day HR operations for RemotePass's internal, globally distributed team, keeping everything running reliably.
• Maintain the operational backbone of the HR function: processes, policies, documentation, and systems. Most of this exists. Your job is to keep it current, fix what's broken, and simplify where it makes sense.
• Be the go-to point of contact for the team on any HR query or issue, resolving matters promptly and with care.
• Run performance review cycles end-to-end, from set-up and coordination through to follow-through.
• Lead and support the TA function, staying hands-on with hiring where needed and keeping the recruitment pipeline moving.
• Lead, coach, and develop the team as RemotePass expands, balancing your own delivery with managing others.
• Maintain compliance with internal HR policies and local employment requirements across the countries where our team works.
• Track and report on the metrics that matter: time to hire, onboarding completion, ticket resolution, and compliance status.
• Collaborate cross-functionally with leadership, Finance, and Payroll to ensure a seamless experience for the internal team.

Qualifications

• 5 to 10 years in HR or People Operations with a strong track record of hands-on, day-to-day delivery.
• Proven experience running HR operations for a distributed or remote, multi-country team.
• Experience managing both HR operations and talent acquisition simultaneously.
• Experience leading and developing a small team.
• Background at a startup, scaleup, tech company, or EOR or HR tech company is a strong advantage.
• Hands-on experience with onboarding, offboarding, performance review cycles, and relevant HR and recruitment tools including an ATS.
• Excellent organisational and process skills with genuine attention to detail and follow-through.
• Comfortable being the operational go-to person in a fast-changing, remote-first environment.
• Fluent in English.

Benefits

• Be part of a fast-growing global company transforming remote work.
• Own and shape the HR operations of a remote-first, globally distributed team during a period of rapid growth.
• Work in a collaborative, inclusive environment with a strong culture of ownership.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.