Federal Work Study - Student Leader: Inbound and Outbound Calls

Federal Work Study Student Leader

The Federal Work Study Student Leader provides essential support to multiple areas of the Student Solutions department that includes document imaging, customer service, call center assistance for incoming and outbound calls, and assistance with departmental projects. This position is ideal for a student who is passionate about the University of West Georgia, thrives in a dynamic environment, and enjoys being part of a student-centered team.

As needed, scan, upload, and organize student records using Xtender and related platforms As needed, assist with records retention requirements for student record documents and file maintenance Answer incoming calls in a professional and friendly manner Assist with Outbound call campaigns Route calls appropriately and provide accurate information Learn and utilize institutional platforms required for customer service support, processing tasks, or documenting student interactions Other duties as assigned by supervisor or director

Must be a UWG student enrolled in a minimum of 6 credit hours Must have and maintain a minimum 2.0 GPA Must be Federal Work Study Eligible Physical Requirements/ Working Conditions Sitting for long periods of time

Basic computer skills and knowledge (MS365). Flexible & Adaptable: Can shift tasks and adjust to daily changes with ease and quick learner. Detail-Oriented: Strong attention to detail in data entry and documentation and organization. Dependable: Values punctuality and takes ownership of assigned work and demonstrates dependability by honoring commitments and meeting deadlines. Team-Oriented: Enjoys working with others and supporting a positive environment and enthusiastic; self-starter. Passionate about UWG: Demonstrates pride in being a part of the West Georgia community and supports the success of fellow students.

Resume Cover Letter

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG). The Board of Regents prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from the participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.