Customer Account Representative

Job Description

Job Description

About Us

Start Club Corp helps teams clarify the strategic choices behind market presence: what to emphasize, where to compete, how to communicate value, and how to keep growth priorities visible across the organization.

Position Summary

We are looking for a detail-oriented and personable Customer Account Representative to support customer accounts, respond to account-related questions, and help maintain strong customer relationships. This role is suited to someone who communicates clearly, stays organized, and enjoys helping people find the information and support they need.

Responsibilities

• Serve as a point of contact for customers with account-related questions and requests.
• Provide accurate information about services, account details, and applicable procedures.
• Assist with customer updates, routine account inquiries, and service-related follow-ups.
• Maintain organized and accurate account records in accordance with company procedures.
• Identify customer needs and coordinate with the appropriate team members to address them.
• Monitor outstanding requests and follow up to help ensure timely resolution.
• Communicate changes or relevant information to customers in a clear and professional manner.
• Recognize opportunities to improve the customer experience and share feedback with the team.
• Maintain confidentiality and handle customer information responsibly.
• Contribute to a collaborative team environment focused on customer satisfaction.

Qualifications

• Strong written and verbal communication skills.
• Professional, customer-focused approach.
• Good organizational skills and attention to detail.
• Ability to handle account information accurately and responsibly.
• Strong interpersonal skills and a willingness to assist others.
• Ability to prioritize tasks and follow established procedures.
• Previous account support or customer service experience is an advantage but not required.