Data Analyst, Voice of Customer

Position Overview We are looking for a Data Analyst to enable data‑driven decision‑making related to voice of the customer and experience design, focused on improving experiences for healthcare providers, payers, and emerging user groups. You will embrace AI‑forward techniques and leverage applications like Pendo, Qualtrics, and other data sources to uncover patterns, validate hypotheses, and connect quantitative and qualitative insights. Your work will help teams better understand user behavior and measure experience success. Candidates must be collaborative, self‑starters, and strong communicators, with the ability to design VOC data constructs and translate data into clear, impactful insights. What You'll Do Coordinate, support and operationalize data collection to enhance AI performance Build and maintain dashboards (e.g., Pendo, Qualtrics) to track user behavior, experience metrics, and KPIs Aggregate and synthesize quantitative and qualitative data into clear, actionable insights Analyze user behavior and feedback to identify trends, issues, and opportunities for experience improvement Support VOC initiatives by organizing, maintaining, and evolving insights repositories Leverage analytics to inform product decisions and optimize user experience Assist with survey design, data preparation, and analysis for research initiatives Support in communicating insights and recommendations to stakeholders, including product, design, and business leaders Recommend and implement best practices for data instrumentation and tool usage Document insights, dashboards, and methodologies for ongoing team use Manage and prioritize multiple requests and projects Explore and evolve advanced analytics capabilities (e.g., AI‑driven insights, cross‑platform data integration, API connections) to continuously enhance experience intelligence. Travel approximately 3-4 times per year for key meetings What You'll Bring Experience in product analytics, UX research, data analysis, or a related field Proficiency with analytics and dashboarding tools (e.g., Pendo, Google Analytics, Amplitude, or similar), including use of AI‑enabled features to accelerate insight generation and experimentation Strong ability to analyze data and translate findings into actionable insights Experience working with large datasets, including data cleaning and manipulation Familiarity with UX research methods and experience metrics (e.g., usability, engagement, KPIs) Analytical mindset with strong problem‑solving skills and business acumen Excellent communication skills, with the ability to present insights to both technical and non‑technical audiences Experience collaborating cross‑functionally with design, product, and data teams Visa Sponsorship At this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Candidates within approximately 50 miles of a U.S. office are generally preferred. Our hybrid approach is flexible, and in‑office presence is guided by team and business needs rather than a fixed weekly schedule. Base Salary Range $86,000.00 – $109,250.00 (Base salary; total compensation may include discretionary bonuses, commissions, or other incentives depending on the role) Benefits Full‑time associates are eligible for a highly competitive benefits package, including a 401(k) plan with employer match, flexible paid time off, holidays, parental leave, life and disability insurance, and health benefits such as medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for this role. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email View email address on click.appcast.io. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time. #J-18808-Ljbffr