Reverse Logistics Manager

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries. We work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it. Job Description As a Reverse Logistics Manager at Arvato, you will play a critical role in ensuring client satisfaction by overseeing a team responsible for meeting and exceeding Service Level Agreements (SLAs). You will manage the daily operations of your team, ensuring they have the resources necessary to succeed, while also maintaining strong relations with key clients and internal stakeholders. Responsibilities Lead, hire, train and evaluate a team of Client Service Representatives, ensuring that they are motivated, recognized and coached to deliver high quality service. Develop and maintain strong communication and working relationships with clients, acting as the liaison between client expectations and operational output to meet or exceed SLAs. Manage the operational reporting for each client, including data gathering for invoicing and forecasting monthly volumes. Establish and maintain well-coordinated internal relationships with key decision makers across the organization in various departments, ensuring alignment on client needs and business goals. Review Customer Statements of Work (SOWs), monitor daily activities to ensure SLAs are met, and review weekly scorecards to track performance. Qualifications B.A. or B.S. degree or equivalent work experience. Minimum five years Customer Service Management/Account Management experience. Must be able to work in a demanding, problem solving orientated environment. Must be assertive, analytical and able to establish priorities. Customer Service Management/Account Management/Reverse Logistics experience working in a Supply Chain environment preferred. Advanced Excel skill preferred. Good working knowledge of SAP preferred. Strong analytical skills preferred. Additional Information Medical, Dental, Vision, Life Insurance, and Disability Pay. 401(k) with company matching up to 6%. Paid Time Off, including paid holidays. Flexible Spending Accounts. Voluntary benefits such as legal and financial assistance, pet insurance, and more. Employee Assistance Program. Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. Equal Opportunity Employer . We are an equal opportunity employer. #J-18808-Ljbffr Arvato Direct Services Potsdam GmbH