Guest Service Agent
Hersha Hospitality Management
Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Source: HHM Hotels
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Pleasanton, CA vacancy
- ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Immediately greet guests and offer to assist...SuggestedDaily paidFull timePart timeImmediate startShift work
The Rittenhouse Hotel
Pleasanton, CA5 days ago - ...Guest Service Agent/Front Desk Agent Livermore Residence Inn by Marriott Part Time Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service...SuggestedDaily paidPart timeFlexible hoursShift work
Tharaldson Hospitality Management
Livermore, CA1 day ago - HHM Hotels in Pleasanton, CA is seeking a Guest Service Agent to warmly welcome guests, register arrivals, and manage payments and reservations. You will respond to guest inquiries, assist with luggage, balance accounts and help maintain a high level of guest satisfaction...SuggestedShift work
$19.75 - $21 per hour
...Guest Service Agent Guest Service Agent | Aloft - Dublin, CA Pay: $19.75 $21 per hour The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly...SuggestedHourly payPeachtree Group
Dublin, CA1 day ago- ...Guest Services Representative The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking...SuggestedWeekly payLocal areaAll shifts
Extended Stay America
Livermore, CA3 days ago - Extended Stay - - Responsibilities: Assist guests and respond to requests; Answer phones and front desk duties; Check guests in and out; Process reservations, payments, and departures; Maintain front desk and public areas
Extended Stay
Livermore, CA4 days ago - ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator...Daily paidFull timePart timeImmediate startShift work
- ...Guest Services Representative The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking...Weekly payPart timeLocal areaAll shifts
$16.8 per hour
...Guest Services Representative At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for...Hourly payCasual workFlexible hoursAfternoon shift$20 - $21.5 per hour
...provide exceptional quality, comfort, and care with five-star services and amenities. Residents enjoy a rewarding lifestyle with individualized... ...'s mission and values. Responsibilities Provide all residents, guests, and visitors with exceptional customer service. Answer...Hourly payPart timeImmediate startRelocationIvy Park at Otay Ranch
Livermore, CA4 days ago$17.5 - $18 per hour
...seeking a detail-oriented and dependable Housekeeper to ensure guest rooms and public areas are clean, organized, and ready for guest... ...independently while maintaining high standards of cleanliness and customer service.Compensation Rate: $17.50 to $18.00 HourlyKey Responsibilities:...Mehr Consultancy
Livermore, CA2 days ago$19 - $21 per hour
...FunctionsSorts, courts, folds, marks or carries linensCleans rooms in accordance to specific brand and company minutes per room standardCleans guest rooms, including guest bathrooms and kitchen area if applicable, according to company and franchise standards including but not...Full timeTharaldson Hospitality Management
Pleasanton, CA2 days ago$22.15 - $24.93 per hour
...Qualifications: Qualified applicants will preferably possess prior housekeeping experience in Hospitality, Healthcare, Environmental Services or Senior Living Environment Must be available to work weekends and holidays as needed Must possess a valid and current...Part timeWeekend workVi Living
Sunol, CA4 days ago$19 - $21 per hour
...TownePlace Suites by Marriott in Pleasanton, CA is seeking a Houseperson to maintain clean rooms and public areas, stock carts, and fulfill guest requests. This part-time position offers a wage of $19.00–$21.00 per hour BOE and benefits including medical, vision, dental, 401k...Hourly payPart timePleasanton TownePlace Suites by Marriott
Pleasanton, CA1 day ago$19 - $21 per hour
...based on employment statusPaid vacationSummaryCleans rooms and public areas in hotel, stock housekeeper carts with supplies and fulfill guest requestsQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily....Part timeShift workTharaldson Hospitality Management
Pleasanton, CA3 days ago$19 per hour
...that values its employees and is committed to creating exceptional guest experiences. At the Pleasanton Marriott we pride ourselves on... ...are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a...Local areaWorldwidePyramid Global Hospitality
Pleasanton, CA4 days ago- ...attending to our facilities with integrity and attention to detail. Your goal is to create a clean and orderly environment for our guests, ensuring that they will want to return and ultimately furthering our reputation. Responsibilities: Perform various cleaning...
SHRI JI SPRINGTOWN LLC
Livermore, CA3 days ago - ...SHRI JI SPRINGTOWN LLC in Livermore, California is looking for a positive Front Desk Agent to provide exceptional service to hotel guests. The ideal candidate will assist with check-in and check-out processes, issue room keys, process payments, and ensure communication...Flexible hoursNight shift
SHRI JI SPRINGTOWN LLC
Livermore, CA7 hours ago $17.5 - $19 per hour
...ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with... ...: $17.50 to $19.00Key Responsibilities:Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys.Handle...Local areaNight shiftMehr Consultancy
Livermore, CA4 days ago- ...management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also... ...related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard...WorldwideFlexible hoursNight shift
Highgate Hotels
Pleasanton, CA5 days ago $22 per hour
...night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this...Work at officeNight shiftTharaldson Hospitality Management
Pleasanton, CA4 days ago$22.9 per hour
...miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests... ...according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with...Work experience placementBank staffLocal areaShift workNight shiftMarriott International Inc
Livermore, CA1 day ago$16.9 - $17.5 per hour
...Attendant The Breakfast Attendant ensures a clean, well-stocked, and welcoming breakfast area for hotel guests. This role requires excellent customer service, attention to detail, and time management skills to maintain high-quality service standards. Compensation...Hourly paySuper 8 Livermore
Livermore, CA4 days ago- ...we provide exceptional quality comfort and care with five star services and amenities Residents enjoy a rewarding lifestyle with individualized... ...values Responsibilities Responsibilities Provide all residents guests and visitors with exceptional customer service Answer...Hourly payPart timeImmediate startRelocation
- ...responsible for greeting and providing a welcoming experience as guests enter our property. We are looking for candidates who enjoy the... ...a positive first impression with friendliness, excellent service and high standards. Effectively communicate the brand story....Flexible hours
$22 per hour
...night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this...Daily paidPart timeWork at officeFlexible hoursNight shift$24 - $25 per hour
...provides integrated workplace and facilities services. With corporate offices in Boston, The... ...impact. Our commitment to associates, guests, owners, and the communities we serve has... ...in, registering guests, the Front Desk Agent is a source of knowledge for the guest for...Work at officeLocal areaShift workNight shift- ...of public hotel areas according to established standards. This role involves welcoming guests, performing cleaning duties, and addressing guest inquiries while maintaining high service standards. Prior housekeeping experience is preferred, and candidates should be...
$16.9 per hour
...Front Desk Position: Night Auditor ~11:00PM-07:00AM Greet guests in a friendly manner and follow check in procedures Take... ...tasking, fast paced environment Demonstrated strong customer service skills Ability to work all shifts, including weekends, evenings...Full timePart timeLocal areaRemote workAll shiftsFlexible hoursShift workNight shiftAfternoon shiftSHRI JI SPRINGTOWN LLC
Livermore, CA24 days ago$19 per hour
BENCHMARK is seeking staff for housekeeping at Pleasanton Marriott. You will engage with guests to ensure a pleasant stay while maintaining cleanliness and sanitation in guest areas. Candidates should have previous housekeeping experience and good time management skills...Hourly pay
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
Related searches
- guest services associate Pleasanton, CA
- guest service Pleasanton, CA
- seasonal guest services representative
- overnight guest service representative
- guest services agent winter seasonal
- guest services representative
- hotel guest service agent
- hotel concierge
- guest service ambassador
- overnight guest services associate