Office Coordinator

Office Coordinator

The Office Coordinator is responsible for ensuring the smooth day-to-day operation of the office while supporting customer service and production activities. This role serves as a central point of coordination across administrative, client-facing, and operational functions. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Office Administration

• Coordinate daily office operations to maintain an efficient and productive workplace
• Manage office supplies inventory and place orders as needed
• Maintain office records, files, and documentation
• Coordinate maintenance of office equipment and liaise with vendors
• Ensure the office environment remains clean, organized, and functional

Customer Service Support

• Serve as the first point of contact for clients, visitors, and incoming inquiries
• Respond to customer emails, calls, and requests in a timely and professional manner
• Assist in resolving customer issues or escalate concerns appropriately
• Maintain customer records and update databases/CRM systems
• Support order processing, status updates, and follow-ups

Production & Operations Support

• Assist with coordinating production schedules and workflow
• Track orders, materials, and timelines to ensure on-time delivery
• Communicate with production teams regarding priorities and updates
• Help prepare documentation related to production, inventory, or shipments
• Monitor supply levels related to production and coordinate replenishment

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 2+ years of experience in administrative, customer service, or operations support roles
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar tools
• Ability to work independently and collaboratively in a cross-functional environment
• Strong attention to detail and problem-solving skills

Preferred Skills

• Experience with CRM or order management systems
• Familiarity with production or inventory processes
• Customer service or client support experience
• Basic knowledge of accounting or HR processes

Work Environment

• Primarily office-based with coordination across operations/production teams
• May require occasional lifting of office supplies (up to 40 lbs.)

Other

• Other duties may be required as needed to meet business demand.

Specialized Packaging Group