Field Support Engineer

Net2Source (N2S)

Responsibilities Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues. Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed Job Description/Responsibilities: Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed. Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues. Provision and configure laptops using Kandji (MDM); handle device shipping and asset updates. Manage user and application access in Okta (account setup, deactivation, MFA, permissions). Support Google Workspace (Gmail, Drive, Calendar) and collaboration tools including Slack and Zoom. Escalate issues appropriately and follow documented IT processes. #J-18808-Ljbffr Net2Source (N2S)

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Vacancy posted 5 days ago

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