Manager, Member Success — Lead High-Impact, Remote Team

Collective is seeking a Manager, Member Success to lead a 10–12 person MSM team and ensure high‑value member outcomes. You’ll coach, QA, and develop Senior MSMs into player‑coaches, owning daily workflows and escalation processes.

You’ll partner with Service and Support to keep handoffs clean and drive retention through effective use of AI tools. You’ll balance people leadership with operational rigor, maintain SLA adherence, and relentlessly improve processes and team performance in a