Hospice Intake Clinical Liaison (Registered Nurse)

In this position, the RN will assess patients’ eligibility for hospice and admits as appropriate. As an Intake Clinical Liaison RN, you will initiate the initial plan of care with authorization of the attending physician and hospice medical director and complete the admission process according to SSRCH policy. The RN will assist the Clinical Managers with triaging phone calls that come directly from patients, families, or facility partners. The RN will give advice and/or act according to protocols while ensuring that the patient receives the highest quality of care in a timely matter. This position will also work closely with our Intake Coordinator in obtaining referral information for admission, completing the intake process according to SSRCH policies and expectations.

ESSENTIAL FUNCTIONS 

Clinical Activities 

1. Responds to referral sources with accurate and timely information regarding SSRCH and Richardson Palliative Care services. 

2. Works directly with hospital case managers and clinical staff to coordinate admissions of hospice patients by making skilled assessments of patients’ physical, psychosocial, and spiritual needs.

3. Performs and documents initial determination of terminal status. 

4. Able to evaluate and assess referrals for appropriateness, eligibility and level of care for hospice.

5. Works within regulations and has a working knowledge of Medicare guidelines and Hospice Benefit and Services.

6. Can educate briefly on Advance Directives and reaffirms existing Advance Directive and DNR status.

7. Ability to utilize all Hospice Election forms and Consent for Care. 

8. Initiates initial services to be provided to meet the initial Plan of Care and addresses immediate patient needs including physician orders, medical procedures, equipment, supplies, and transport to IPU.

9. Works through the admission process and collaborates effectively with IDT. 

10. Works through the admission process for direct admissions from Richardson Palliative Care to SSRCH.

11. Communicate with RNCM by providing written report in Teams and collaborates with Medical Director, Chief Clinical Officer, Intake Manager and Clinical Manager on complex care plan for multifaceted patients. 

12. Participates in holiday rotation with Inpatient Unit.

13. All other duties as assigned. 

Business Relationship Activities 

1. Promotes the mission of SSRCH through collaboration with hospitals, facilities and community agencies and organizations. 

2. Develops relationships within both the health care community and facility partners to support referrals to SSRCH and promote the benefits of SSRCH services. 

3. Provides direct and immediate communication to the hospital and facility regarding referral activity and any quality issues brought to attention. 

4. Participates in developing and implementing an annual plan to meet organizational census benchmarks. 

5. Always maintains a positive attitude and projects the image of SSRCH by abiding by the Customer Service Principles. 

6. Conforms with and abides by all SSRCH policies and procedures. 

7. Other duties as assigned. 

PROFESSIONAL QUALIFICATIONS: 

1. Certificate/Degree/License Requirements: RN license to practice nursing in Wisconsin upon hire; valid Wisconsin driver’s license upon hire; re-certification as required. Must carry car insurance on vehicle used to perform job and an acceptable driving record. Certified in CPR BLS.

2. Education Requirement: Minimum three years nursing experience involving direct patient care, preferably in Palliative Care and/or Hospice Care. Prefer 4-year bachelor’s degree, will consider 2-year associate degree with appropriate experience. Sales or Marketing experience desired. 

3. Experience Requirements: Three to five years of professional experience in development, customer relations or Nursing experience that demonstrates progression in responsibility. 

4. Communicative Skills: Strong written and verbal communication skills. The ability to provide directions to RNs, LPNs, CNAs, Team Assistants and auxiliary personnel; communicates and explains new policies and procedures to employees and new hires; able to describe patient condition to physician, patients and family members and offer comfort; able to recognize and respond to non-verbal cues and communication. Ability to reach diverse audiences while integrating key messages.

5. Computer Skills: Proficient in Microsoft Office software. Previous electronic charting experience. 

OTHER PERSONAL QUALIFICATIONS 

1. Solid understanding of ethical business operations and the importance of Corporate Compliance and HIPAA. 

2. Leadership qualities. 

3. Goal orientated & self-directed; able to work independently and as a member of a team.

4. Ability to handle stressful and emergency situations. 

5. Ability to work with diverse populations without personal bias toward age, gender, race or religious beliefs while maintaining professional boundaries. 

6. Organizational skills necessary to manage a large array of projects/tasks with attention to detail.

7. Ability to emphasize the importance of quality rather than quantity of life and assist patients and family to live as fully as possible. 

8. Ability to be flexible and manage multiple priorities, tasks and meet various deadlines. 

9. Previous experience in a non-profit organization is desirable with an awareness of the hospice philosophy. 

10. Hours of availability for this position will be 1st shift, Monday-Friday. Flexibility will be needed to accommodate patient care needs.

WORKING CONDITIONS 

1. Physical Requirements: Manual dexterity to operate computer and other office equipment. Able to sit for extended periods of time. Hearing and vision must be correctable to normal levels. Ability to locate and drive to and from patients’ homes and to meetings at other locations as necessary. Must have the ability to ambulate on a frequent basis, constant bending, lifting, twisting, pushing and pulling. 

2. Mental Requirements: Read, speak, write and understand English; cognitive processes to interpret patient condition and apply appropriate nursing procedures. Ability to add, subtract, multiply, divide, and work with fractions. Must be able to function independently without supervision. 

3. Working/Environmental Conditions: Fast-paced changing environment, with multiple directives from several disciplines. Requires work in patient homes with no control over environmental conditions. 

4. Machines, Equipment, Tools Used: IV equipment; glucometer; PCA; computerized equipment; blood pressure equipment; Foley catheter; bed boards; bed cradle; enteral feeding equipment; infusion pump; automobile; pager; telephone; oximeter; phototherapy equipment; computer and other medical equipment. 

5. Exposures: Reasonably anticipated exposure to blood, other body fluids or other potentially infectious materials. Possible exposure to communicable diseases or infections. Reasonably anticipated exposure to hazardous equipment, assorted chemicals, gases/vapors and other pollutants. 

6. Personal Protective Equipment Required: Assorted gloves; assorted masks, utility gloves; protective eyewear; impervious gowns; impervious apron; needleless systems as appropriate. 

7. Environmental Demands: Work is primarily performed in the location of the patient and within community organization event areas. Travel is required. All employees driving for hospice business are required to have a valid driver’s license, proof of current auto insurance and maintain ability to pass background checks for working with vulnerable adults, children and the Medicare/Medicaid programs. Fast-paced changing environment, with multiple requests from several disciplines

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