DIRECTOR OF PROTECTIVE SERVICES

Job Description

Job Description

Description:

The Director of Protective Services is responsible for leading and managing the Protective Services Department, providing direct supervisory oversight to the Protective Services staff, being a resource to volunteer guardians, working with the Protective Services Board and developing community partnerships to meet the needs of the people served within the guardianship program. This position is an active member of the LOGAN leadership team and actively participates in the leadership activities of the organization.

Organizational Leadership

• Demonstrates servant leadership within and outside of LOGAN.
• Participates as a member of the Leadership Team of LOGAN.
• Attends LOGAN Leadership Team meetings and others as required by the President & CEO.
• Develops positive working relationships across LOGAN’s departments.
• Collaborates with organizational leaders on opportunities that enhance LOGAN’s operational effectiveness.
• Ensures that the services provided reflect the core values of LOGAN.
• Develops and maintains professional networks and relationships.
• Maintains open communication with organizational leadership.
• Takes an active role in learning opportunities through engagement in state-offered webinars and resources, INARF, and The Arc of Indiana.
• Attends LOGAN events which promote the organization to the community.
• Serves as a steward of LOGAN’s brand, reputation, and position in the community.

Essential Job Functions

• Responsible for developing an effective working relationship with the Protective Services Board. Assists the Board President in developing the Board meeting agenda and in managing all Board activities.
• Works with President & CEO and VP of Compliance to develop policies and procedures of the department and Protective Services Board.   
• Hires, trains, and supervises the Protective Services Staff. Monitors the performance of staff, completes annual performance evaluations, initiating and assuring prompt recognition systems and disciplinary action as appropriate.
• Conducts regular staff meetings for the purpose of communicating information, obtaining staff input, and providing training on guardianship, advocacy, and operational issues.
• Supports and provides oversight of Representative Payee functions, ensuring that client funds are spent responsibly.
• Selects and trains volunteer guardians, being a resource and support throughout the tenure of their guardianship.     
• Responsible for a caseload of clients while also serving as a back-up to a Protective Services Case Worker to support their caseload of clients.  
• Attends court proceedings on behalf of LOGAN Protective Services and their clients.
• Provides support in matters involving abuse and neglect of individuals with intellectual and developmental disabilities.
• Serves as a resource to families and other community organizations. Provides helpful advice and referrals to other providers if Protective Services is not appropriate. Explains the services offered and facilitates applications.
• Conducts new board member orientation with the assistance of the Board President.
• Actively develops community partnerships to meet the needs of persons served. 
• Assists the LOGAN Philanthropy Team with fundraising activities for Protective Services.
• Responsible for working with the Chief Financial Officer in creating the annual budget for Protective Services.
• Manages the department to the adherence of the annual budget.
• Evaluates and reports on Key Performance Indicators and Service Outcomes for the Protective Services team.
• Completes all reports on-time.
• Works closely with the Protective Services Board and the President & CEO in evaluating LOGAN’s advocacy role and helping to formulate LOGAN’s systemic advocacy goals.  

General Responsibilities

• Upholds LOGAN’s mission, vision, and values through attitude and actions.
• Contributes positively to LOGAN’s brand and reputation.
• Assists in promoting the health and safety of individuals served by LOGAN, visitors, and other staff.
• Serves as role model for individuals served and other staff.
• Facilitates professional growth by keeping current on new philosophy, research, technology, program strategies, etc.
• Expected to serve as an advocate and to protect the human rights of persons served at all times.
• Expected to participate in training as required by the President & CEO or for all LOGAN staff.
• Other duties as assigned by the President & CEO.

Qualifications

• Education: Bachelor’s degree in social work, psychology, or related field preferred. 
• Experience: At least 5 years’ experience in the field of intellectual and developmental disabilities with preference for management experience.
• Job knowledge: Possess some knowledge of social work techniques, law and probate procedures, and financial management.
• Abilities, interests, aptitudes or licensure: Demonstrate ability to interact with clients and families, be encouraging to staff, develop and support a team, and to be a strong advocate for people with intellectual and developmental disabilities. A valid driver’s license and good driving record are required.