Warehouse Lead

Job Description

Job Description

The Role
This is a hybrid job, split between the warehouse floor and the front desk. You'll work side by side with our Warehouse Manager on shipping, receiving, and scheduling. You'll also be a main point of contact for customers calling or coming in for orders and pickups. It suits someone who likes variety, can switch from a forklift to a phone call without missing a beat, and wants to grow into more responsibility.

What You'll Do

Customer service and orders

• Answer phones and emails, and help customers with order status, product questions, and pickups
• Enter sales orders and update them accurately in our ERP system
• Coordinate will-call pickups and deliveries with customers, drivers, and our sales team
• Resolve basic order problems like shortages, damages, and wrong items, and escalate when needed

Warehouse

• Operate a forklift to load and unload trucks, put away inventory, and pull orders
• Receive incoming shipments and containers, check them against paperwork, and report discrepancies
• Pick, stage, and load customer orders
• Manage PODs (proof of delivery), bills of lading, and other shipping paperwork
• Coordinate yard logistics, including trailer and container moves, dock scheduling, and carrier check-ins
• Help with cycle counts and keep inventory records accurate
• Keep the warehouse clean, organized, and safe

Leadership

• Serve as backup to the Warehouse Manager and run the floor in their absence
• Help plan daily shipping and receiving
• Help train new warehouse staff and model safe work habits

What We're Looking For

• Forklift experience (required)
• 2+ years in warehouse, distribution, or shipping/receiving
• Customer service experience, whether phone, counter, or inside sales
• Comfortable on the phone and email with builders, contractors, and drivers
• Comfortable with computers: order entry, email, and spreadsheets
• Organized and detail-oriented, able to juggle phones, orders, and floor work
• Stays calm when a truck is waiting and the phone is ringing
• Reliable, on time, and willing to own a problem until it's solved

Nice to Have

• Bilingual English/Spanish (strong plus)
• NetSuite or other ERP experience
• Background in flooring, tile, or building materials
• Previous lead or supervisory experience

Physical Requirements

• Regularly lift and move boxes of flooring up to 50 lbs, with team lifts or equipment for heavier loads
• Stand, walk, bend, and work in a warehouse that can get hot in the Texas summer
• Wear required safety gear, including safety-toe boots, safety glasses, and hi-vis

\nCompany Description

International Builders Supply manufactures and sells luxury vinyl plank (LVT) and tile flooring, mainly for multifamily construction. We sell direct to contractors, builders, and dealers from our Carrollton warehouse. We're a small team, so everyone here matters.

Company Description

International Builders Supply manufactures and sells luxury vinyl plank (LVT) and tile flooring, mainly for multifamily construction. We sell direct to contractors, builders, and dealers from our Carrollton warehouse. We're a small team, so everyone here matters.