Customer Service Representative: Salary Range $29,439-$32,169 / annually

Customer Service Representative: Salary Range $29,439-$32,169 / annually

JOB PURPOSE: Provides administrative and technical support to the Team Leader and their associated staff and volunteers, as needed. Coordinates the gathering and dissemination of information regarding strategic planning, key performance measures, policy and contract compliance, and other reporting as requested. Provides exceptional customer service. Serves as backup to other support staff when necessary to assist in managing the unit.

EDUCATION AND EXPERIENCE REQUIRED: High School diploma or GED required and at least one year of increasing responsible experience in administrative or office practices. Knowledge of word processing and computer data entry is required.

DEGREE AND/OR CERTIFICATION REQUIRED (IF APPLICABLE):

DRIVING REQUIRED: No

KNOWLEDGE, SKILLS & ABILITIES:

* Good spelling and grammar skills.

* Ability to compose memos, letters, and various complex reports and miscellaneous other documents with acceptable spelling and grammar. Ability to navigate medical software, if applicable.

* Computer ? skilled in the use of technology with Microsoft Office and all Google applications.

* Problem solving skills

OTHER REQUIREMENTS OR CONDITIONS (specify):

* May be required to interact with other consumers, referral sources, outside agencies, and family members to determine needs and actions to be taken.

* Current State of Texas Driver License or if you live in another state, must be currently licensed in that state.

* Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.

* Must complete all training requirements in month in which they are due.

* Availability of a personal vehicle for business use may be required.

* Work will take place within office setting

* Must submit to and pass a pre-employment drug test

* Must successfully pass all background screens as required by the state

* Ability to input data into computer, make calculations, complete paperwork, produce reports.