Front Desk Associate

Responsive Recruiter

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept focused on the dog's overall health and wellness, not only haircuts! At Scenthound, we are a culturally driven, highly collaborative and self-motivated team that prioritizes dog and employee safety. We are personally devoted towards the development of each team member. If you share our values and want to join our growing team, we'd love to hear from you!

We remove barriers so that people can love and connect with their dogs every day.

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires:

• Sales experience and confidence (membership sales is highly valued!)
• Customer service experience (retail or restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

We are searching for a goal-oriented team member who has a passion sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Compensation: $23.00 - $27.00 per hour

Benefits

• Direct career growth path to Management positions (Asst. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips; sales bonuses
• Flexible scheduling
• Total Compensation - $23-27/hr. Base pay is $18.00 - $21.00 an hour. Can expect $5.00-$6.00 additional per hour based on tips and commissions incentives.
• Opportunity for base pay increase/raise after 3 months of employment, contingent on performance
• Merit-based pay increases
• Complimentary service membership

Tasks

• Drive membership sales through health and wellness education
• Drive key performance indicators average ticket price and rebook ratio through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Schedule customer appointments, manage customer profiles and records
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Willingness to work directly with dogs and learning the basics of their hygiene services
• Adhere to Scenthound sanitary and cleaning practices keep reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Safe dog handling
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards