Sales Coordinator - Canada

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Job Summary: This position partners with Inside Sales Representatives and Outside Sales Territory Managers . The International Sales Coordinator supports the Sales Team by coordinating, processing, and finalizing customer quotes, bids, and orders. They display a positive attitude with a strong desire to perform as a team player with all areas within the company, as well as with customers. Their primary function is to support the International Division towards achieving divisional targets and goals. Consistency and attention to detail are key characteristics in this position.

Primary Duties:

1. Assist the sales reps and territory sales manager by working directly with customers by completing pre order activities, order entry, and post-order entry customer support.
2. Prepare quotes, bids, and submittals.
3. Process sample requests for customers.
4. Responsible for all orders entry activities including: reviewing/clarifying Purchase Orders, entering the order, and processing order changes.
5. Receives and initiates customer calls regarding: order status, order clarification, expected ship dates, shipping information, expediting, and partial shipments per customer request.
6. Coordinates activities and project information with entire International sales staff, including remote locations.
7. Provides back-up support in sales rep absence.
8. Creates, monitors, and completes all letters of credit, if needed.
9. Performs any related duties assigned by management
10. Properly follow all company policies and procedures.
11. Actively participates in continuous learning and transfer of these skills to the job.

Education and Experience:

• College Degree or five years of experience in international customer service.
• Bilingual: English/French Required
• At least 3-5 years of experience in customer service. International experience or exposure is highly preferred.
• Strong oral and written communication skills.
• Use/knowledge of customer service software required. Salesforce and Netsuite software experience preferred.

Attributes

• Team Player: Works well as a member of a group.
• Detail Oriented: High attention to detail and capable of carrying out a given task in a timely manner.
• Self-Starter: Inspired to perform without outside help.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Problem Solver: Excellent listening/probing skills along with good judgement.
• Life-Long Learner: Continuously wanting to increase Business and product knowledge.

Job Relationships:

• Reports to the International Sales Operations Manager.
• Works with Inside Sales Reps and Outside remote employees, Product Managers, production, and other departments to ensure proper coordination, communication, and teamwork.