Desktop Support Tech

Overview

Join our team as a day shift, full-time, IT Desktop Support Technician in Albuquerque, NM. 

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

Responsibilities

• The  Desktop Support Technician provides accurate, timely, and creative solutions to end-user computer problems of a moderate nature to ensure end-user productivity. 
• Performs restorative and maintenance actions either remotely or at the end user’s location to resolve problems using basic troubleshooting and technical skills. 
• Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the enterprise. 

Qualifications

Job Requirements:

• Associate’s degree in Information Systems / Computer Science.
  • Additional years of technical training may substitute for the required education on a year-for-year basis. 
• Experience with Desktop operating systems, Windows Server, and Active Directory. 
• Experience in installing and replacing computer peripherals. 
• Experience with teleconferencing applications (e.g., Cisco Webex, Microsoft Teams, and Zoom). 
• Experience with Microsoft Teams room and A/V equipment. 
• Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS, and DHCP. 
• Strong analytical and  problem-solving skills. 
• Strong organizational and time management skills. 
• Exhibits clear written and verbal communication skills. 

Preferred Job Requirements:

• MCP certification. 
• A+ certification. 
• SCCM deployment and Microsoft Office 365 experience a plus. 
• Additional knowledge in scripting (e.g. , PowerShell ) and other remote tools is a plus.