Senior Operations Manager

Operations ManagerStord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.Position Description: Stord is looking for an Operations Manager with strong communication skills and experience as a leader of leaders. This person must be able to lead others through effective decision making and demonstrate a sense of responsibility in leading a team that supports the execution of all processes and procedures related to inventory accuracy, including performing warehouse bin accuracy and maintaining inventory shrink. They possess a strong ability to utilize Order Management System and various types of material handling equipment.What You'll Do:Labor Planning and Workforce ModelingBuild staffing plans against volume forecasts, headcount ratios, and productivity standards. Anticipate labor needs rather than react to them, and adjust plans in real time as demand shifts.Data-Driven KPI ManagementRead and act on core operational metrics including location accuracy, dock-to-stock, outbound SLA, and productivity. Use data to identify what's working, what isn't, and what to fix next.P&L and Budget OwnershipOwn the operational P&L and payroll with full accountability. Speak fluently to the levers that drive site profitability — labor cost as a percentage of revenue, cost per unit/order, overtime spend, throughput efficiency, shrink, and equipment utilization. Walk through a P&L line by line and explain what moved it.Continuous Improvement and Root Cause Problem SolvingDiagnose performance drift and resolve it without disrupting live operations. Apply structured problem-solving methods, ideally grounded in Lean or Six Sigma, to drive lasting improvement.WMS Configuration and Data StorytellingGo beyond day-to-day WMS use to configure and troubleshoot the system directly. Pull complex datasets and turn them into a clear story — dashboard, deck, or conversation — that moves leadership to act and gets buy-in to see it through.Oversee all fulfillment center operations including inbound, put away, outbound, B2C/B2B, and returnsLead and develop Area Managers, operations leads, and associatesOversee inventory accuracy, ICQA compliance, audit readiness, and GMP adherenceSupport new client launches and ensure operational readinessPartner with cross-functional teams including IE, solutions engineering, customer quality, and implementationsWork closely with HR, Safety, and Customer Service to drive resultsWhat You'll Need:Minimum 5 years experience in a high volume direct to consumer environment in a manager level role or higherExperience leading salaried teams of 5 salaried employees or moreExperience leading teams of 60 non-exempt or moreExperience running and leading a highly technical operation, including automationExperience working in a 200k sq ft facility or largerExperience leading or being a direct contributor in operational startups or change management projectsExperience using Warehouse Management Systems (WMS) from a configuration and troubleshooting perspectiveAdvanced knowledge of ExcelBachelor's Degree or relevant experience.Previous leadership experience.Possesses strong organizational and time management skills, driving tasks to completion.Excellent communication and interpersonal skills. Able to interact effectively with all levels of management and support teams.Able to transport up to 20 lbs.Able to perform basic mathematical calculations.Able to build solid, effective working relationships with others.Able to constructively work under stress and pressure when faced with high workloads and deadlines.Able to effectively use relevant material handling equipment (i.e forklifts).Able to express ideas clearly and convey necessary information.Able to work in a Distribution center environment which includes exposure to work at varying heights; varying temperatures; moderate and consistent noise levels.Occasional non-standard work hours or overtime as business requires.