Service Operations Specialist- Air Compressor Division

Service Operations Specialist- Air Compressor Division Job Location :Jacksonville, FL Job Level :Entry Level (less than 2 years) Coordinates, monitors and improves fields service activities forthe department by providing support to service technicians whoperform on-site routine services including installation,maintenance, and repair. Ensures fields services are effective bycollaborating with parts personnel to ensure jobs are ready toschedule. Establishes rapport with customers and ensures theirrequirements are met. Essential Job Functions Schedule service technicians daily in an efficient manner Ensure the customer’s needs are appropriately met by openingwork orders and communicating with necessary team members to makesure they are fulfilled in a timely manner. Ensure all service technicians have what they need to performtheir jobs according to schedule by working closely with the partsdepartment to make sure all parts are on hand for service jobs Greet and assist service visitors in a professional, friendly manner Manage various reports for accuracy Daily management of the WIP (Work in Progress) report Invoice completed work orders according to designationsestablished by the department manager Manage the PM accounts to ensure parts lists are accurate Track open work orders, parts status follow-up, and work order scheduling Manage the PM accounts to ensure the parts are ordered forupcoming month at least two weeks prior to the next month Ensure package care customers are serviced and invoiced properlyand on time Additional Job Functions May be asked to conduct customer follow-up on how service was performed Assist, as needed, with inputting and closing warranty claims onweb portal, maintaining office equipment in ready for use status(refill paper tray, toner, schedule preventativemaintenance/repairs as needed) Additional duties as assigned Experience and Skills Required Knowledge, Skills and Abilities (including physical and work environment) Must be able to work in a fast-paced, customer-centric environment Working knowledge of basic accounting principles relating to invoices Working knowledge of Microsoft Office applications such as Excel,Word, Outlook and Internet Explorer as well as the ability to learnthe Company’s business information system Must be able to maintain and protect the confidentiality of allCompany proprietary information and trade secrets Ability to work independently on assigned tasks as well as acceptdirection from Management Must be able to complete high volumes of work with accuracy and efficiently Excellent communication and interpersonal skills Ability to apply teamwork principles when working with Company personnel Work environment requires exposure to computer screen,typing/mouse usage, climbing, and extended periods of sedentary work. Ability to lift materials up to 10 pounds Minimum Job Qualifications (education, workexperience, licenses/certifications) High school diploma or equivalent (GED) and 1 year of related workexperience or training, or an equivalent combination of educationand experience #J-18808-Ljbffr ACF, Inc