Booking Support Specialist

About the job Booking Support Specialist


Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Overview

We are currently growing our remote client services team and are seeking organized, service-focused individuals to join us as Booking Support Specialists. In this role, you'll help travelers coordinate trip arrangements, monitor booking details, and provide support throughout the planning process to help ensure a smooth and accurate experience.

This opportunity is well suited for individuals who enjoy communication, problem-solving, and working independently in a flexible work-from-home environment. Whether you have previous experience in customer service, hospitality, administration, or are looking to build new skills, complete training and ongoing support are provided.

Key Responsibilities

• Assist clients with travel planning requests, scheduling needs, and vacation preferences
• Coordinate reservations for hotels, cruises, transportation, excursions, tours, and activities
• Research travel availability, pricing, and package options using approved supplier systems
• Review confirmations, reservation details, and itinerary schedules for accuracy
• Communicate with clients through phone, email, and online messaging platforms
• Support booking updates, itinerary modifications, and follow-up communication when required
• Maintain accurate client records and organized documentation within internal systems
• Stay updated on destination information, supplier offers, and travel promotions
• Participate in virtual onboarding, training sessions, and team development activities

Qualifications

• Strong written and verbal communication skills
• Excellent organizational abilities and attention to detail
• Comfortable multitasking and managing responsibilities independently in a remote setting
• Familiarity with online tools, email platforms, and basic computer systems
• Reliable internet access and professional communication habits
• Positive attitude with willingness to learn and adapt
• Interest in customer support, hospitality, administration, or travel coordination
• Must be at least 18 years old
• Applicants must reside in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

What We Provide

• Remote work flexibility
• Flexible scheduling opportunities
• Structured onboarding and guided training resources
• Ongoing mentorship and professional development support
• Access to supplier partnerships, booking systems, and travel planning tools
• Eligibility for travel-related incentives, discounts, and recognition programs