Customer Excellence Business Partner - West

Job Description Job Description At Daniels, we’re committed to delivering on our promises to customers at every touchpoint. As a Customer Excellence Business Partner, you will play a critical role in owning and protecting the customer experience across your region—ensuring issues are resolved, relationships are strong, and service consistently meets our standards. This is a highly collaborative, fast-paced role where your ability to anticipate risks, influence outcomes, and follow through will directly impact customer retention and satisfaction. This position is primarily remote but will require 30% travel to our facilities within our Western region. What you will do Own the end-to-end customer experience across your region, ensuring issues are resolved and customers stay informed Drive resolution of service issues by coordinating cross-functional teams and maintaining accountability Monitor account health, identify risks early, and proactively intervene to protect retention Build and manage relationships with key accounts, leading service reviews and follow-ups Partner with Business Unit Customer Service teams to improve processes, capability, and performance Support customer communication during high-impact issues, ensuring clarity and consistency Analyze trends in customer feedback and performance, delivering actionable insights to leadership What we are looking for 5+ years of experience in customer service operations, with leadership or senior-level responsibility Proven ability to influence and drive outcomes without direct authority Strong communication skills with confidence in customer-facing situations Experience working in fast-paced, cross-functional environments with shifting priorities Ability to analyze data, identify trends, and translate insights into actionBackground in logistics, healthcare, or regulated industries preferred High proficiency in Salesforce and Microsoft Office tools Must have the capability to travel 30% of the time within the Western US region Why work for us Essential and stable industry – As a critical partner to healthcare, Daniels Health offers year-round job security in a recession-resistant field Mission-driven work – Make a meaningful impact by supporting safer, more sustainable medical waste management Strong safety culture – We prioritize your well-being with enhanced PPE protocols and a commitment to workplace safety Growth opportunities – Be part of a company that invests in its people and promotes from within Comprehensive benefits – Enjoy medical, dental, and vision coverage starting on Day One, plus additional wellness and insurance options Supportive team environment – Join a collaborative, values-driven culture where your contributions are recognized and respected If you're looking for a stable, mission-driven role where your leadership makes a real impact, we’d love to hear from you. At Daniels Health, you’ll be part of a team that values safety, innovation, and people. Apply today and take the next step in your career with a company that’s transforming healthcare waste management for good. Who are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S. Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations. Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.