Technical Alignment Manager

Technical Alignment Manager

The essence of the Technical Alignment Manager is to develop a technical relationship with the customer. This is achieved by developing a deep understanding of the customer's technology environment, implementing best practices, and understanding the business impact thereof.

To achieve excellence in this role, the Technical Alignment Manager will need to have a passion for learning, setting, and implementing technology best practices. Furthermore, they must understand the business impact of implementing standards and find their satisfaction in making people's lives / businesses better through well implemented and efficient technology.

The TAM performs periodic best practice reviews on all of their assigned customers. The result is a technical alignment report that shows where the customer is out of step with best practices and the impact that it has on their business. The TAM then works very closely with the vCIO to determine the most impactful best practices for each of their customers. The TAM is responsible for continually reviewing and implementing best practices for their assigned customers. A successful TAM can be described as an evangelist for standards and alignment for both customers and team members.

Essential Roles and Responsibilities:

• Customer Technical Relationship and Technical Advocate
• Keeper of best practices (LifeCycle Insights)
• Learn, Improve, and Implement Best Practices
• Schedule and Perform Alignment Reviews / Proactive Maintenance Visits
• Own Documentation for your customers
• Onboarding of New Customers

Expected Outcomes:

• The TAM is growing in both technical knowledge and business acumen
• Customers value the alignment process by exhibiting trust in their TAM's technical guidance
• Customers reactive noise goes down (RHEM)
• Customers understand the relationship between standards alignment and their quality of life

Qualifications and Requirements:

• Understand the essence of the role
• Get It, Want It and Have the Capacity to Do this job
• Live by runbiz core values:
• Kindness – caring, respectful & patient
• Integrity – honest, dependable and doing the right thing
• Excellence – learning, improving and managing expectations
• Servant Heart – humble, helpful, and positive
• Teamwork – team players, playing for the good of others
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
• Must enjoy working with face to face with customers
• Demonstrate level of success in the development of client relationships
• High level of organizational skills
• Ability to translate technical complexities and communicate effectively to non-technical persons
• Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings.
• Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.

Education:

Bachelor's Degree Preferred, Field of Study: IT or related technical field

Experience:

5 years previous experience in a technical role

Certifications & Licenses:

IT industry certifications are preferred, specifically Microsoft

Skills:

Strategic level knowledge of technology infrastructure, networks, connectivity, security, and common business software applications. Proficient with Microsoft Office (Word, Excel, PowerPoint)

Physical Requirements:

Must be able to read, comprehend, type and speak English clearly on the phone Ability to type 50+ words per minute Some lifting of PC and server equipment Ability to maintain regular, punctual attendance.

Compensación: $55,000.00 - $75,000.00 per year

Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.

Run Business Solutions is an IT Managed Services and Website Services provider based in Amarillo, TX. Since 2007, we've supported small to mid-sized businesses both regionally and throughout the country. We pride ourselves in helping businesses leverage technology, not just tolerate it. Runbiz is focused on enthusiastically providing excellent technical strategy, services, and solutions that drive our customers' businesses forward. We are passionate about our mission to empower people to do what they do well. Teamwork is the bedrock of the runbiz™ culture. We believe that every team player is what makes Runbiz successful. Our culture and core values are what set us apart. We must be a group of exceptional team players if we are to be an exceptional company. We believe in empowering our team, not only with the tools necessary to get the job done, but also with the confidence and freedom to do the right thing for our customers and teammates. We each understand the essence of our roles, we are motivated by empowering people to do what they do well and have clarity on how to play a part in the vision.