Client Program Manager Logistics Operations

Job Summary

Jabil’s Client Program Manager for Logistics Operations acts as the primary liaison between a 3PL/warehouse provider and its clients, while simultaneously acting as an on-floor subject matter expert for operations. They ensure both client satisfaction and daily operational accuracy.

The combined role requires a "hybrid" professional who thrives at the intersection of client relationship management and warehouse floor operations. They are responsible for owning the end-to-end client experience, from onboarding to daily order fulfillment, managing inventory integrity, and ensuring service level agreements (SLAs) are met.

Key Responsibilities

• Client Relationship Management: Act as the primary point of contact for assigned accounts, conducting regular business reviews and maintaining strong, proactive communication.
• Operational Execution & Monitoring: Oversee daily warehouse functions for assigned clients, including receiving, pick-and-pack, kitting, and shipping to ensure high-performance fulfillment.
• Order & Inventory Accuracy: Troubleshoot order issues (e.g., sync errors, mis-ships) and manage inventory discrepancies through cycle counts, investigation, and reporting.
• Onboarding & SOP Development: Onboard new clients by establishing standard operating procedures (SOPs), configuring warehouse management systems (WMS), and coordinating inventory intake.
• Process Improvement & Analysis: Use data from WMS/OMS to analyze fulfillment performance (e.g., shipping metrics, accuracy) and implement improvements.
• Floor Presence: Split time between the office and the warehouse to ensure client-specific handling instructions and quality expectations are met
• Experience: 5-7 years of experience in 3PL, logistics, or ecommerce fulfillment, travel requirement 30%
• WMS Proficiency: Strong familiarity with Warehouse Management Systems (e.g., ShipHero, NetSuite, Blue Yonder).
• Communication: Excellent written and verbal skills for client-facing meetings and internal coordination.
• Problem-Solving: Ability to resolve order-level exceptions quickly and trace errors to root causes.
• Analytical Skills: Proficiency in Excel or Google Sheets for inventory tracking and reporting.
• Ownership Mindset: Highly proactive with a strong sense of accountability for client outcomes

Key Performance Indicators (KPIs)

• Order accuracy rate
• On-time shipment percentage
• Inventory accuracy (cycle count results)
• Time to resolution of order-level issues
• Client satisfaction and retention

Qualifications/ Experience

• Hold a degree/ diploma preferably with 3-5 years of experience in Logistics solutioning and business development.
• Highly proficient computer skills in Microsoft Office Suite
• Experience in 3PL solutions, 4PL carrier management, Road freight, warehousing solutions is preferred.
• Good interpersonal, communication and influencing skills, leadership, time and task management, the ability to build strong stakeholder relationships, change and innovation
• Operational logistics acumen combined with strong sense of business development
• Capable of working independently, focused, and driven, capable of decision making based on facts and data, whilst under pressure yet deliver on time.
• Excellent communicator, present findings effectively across all levels of the business
• 30% travel required for customer meetings.

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