IT Service Desk Manager
$75kFull-time
Kforce has a client in Draper, UT that is seeking an IT Service Desk Manager. Summary: The IT Service Desk Manager is responsible for leading the daily operations of the IT Service Desk and owning the end-user support experience across the organization. This role ensures delivery of reliable, efficient, and customer-focused IT support while applying ITIL 4 service management best practices. This individual will serve as both a people leader and operational owner across incident, request, problem, and knowledge management processes, partnering closely with Field Services, Infrastructure, and Cybersecurity teams to deliver consistent, high-quality service. Responsibilities: Service Desk Leadership:
- Lead and manage the IT Service Desk team, setting expectations, coaching performance, and supporting career development
- Oversee staffing, scheduling, and workload distribution to meet service level targets
- Drive a strong customer service culture focused on end-user experience
- Own ITIL-aligned practices including Incident Management and Service Request Management
- Serve as Problem Manager, driving root cause analysis, remediation, and prevention of recurring issues
- Establish and maintain service management processes, standards, and documentation aligned to ITIL 4
- Coordinate escalations across technical teams including Field Services and Infrastructure
- Monitor and report on service performance metrics, trends, and customer experience indicators
- Ensure consistent delivery of high-quality IT support across enterprise environments
- Expand self-service capabilities and Knowledge Management to improve user enablement and reduce ticket volume
- Drive service improvement initiatives to enhance efficiency, reliability, and user satisfaction
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 6+ years of experience in IT support, service desk, or field services environments
- 2+ years of experience leading or supervising technical teams
- Experience with ITSM platforms such as ServiceNow or similar tools
- Strong understanding of ITIL 4 service management practices, including Incident, Problem, Request, and Knowledge Management
- Strong communication, organizational, and customer service skills
- ITIL 4 Foundation certification (or willingness to obtain within a defined timeframe)
- Experience supporting enterprise or multi-site environments
- Experience driving service improvement or operational maturity initiatives
- Leadership opportunity with ownership of the end-user support experience
- Ability to drive process maturity and service improvements
- High visibility across IT and business stakeholders
- Opportunity to build and enhance ITIL-aligned service operations
Vacancy posted 13 days ago
Similar jobs that could be interesting for youBased on the IT Service Desk Manager in Draper, UT vacancy
- ...Job Description Job Description Come build, innovate, disrupt, and thrive! KēSTA I.T. is actively seeking an IT Service Desk Manager for an immediate full-time opportunity with our industry leading client. Are you on the lookout for a unique career opportunity...SuggestedPermanent employmentFull timeTemporary workImmediate start
$148.5k - $247.5k
...Family Group Engineering / Product Development Job Profile Sr Manager, Software Engineering Management Level Sr Manager - People Leader... ...fostering innovation, continuous improvement, and high-quality service delivery. Prioritizes client, technical, and business...SuggestedFull timeTemporary workRemote workFlexible hoursShift work$100k
...seeking an experienced Technical Project Manager to lead complex technology initiatives supporting... ...solutions. Interface with IT Resources, Management Teams, and other Business... ...improvements that enhance customer service and optimize business operational efficiency...SuggestedMinimum wageFull timeContract workTemporary workWork experience placementRemote workShift workMaximus
West Jordan, UT3 days ago$20 - $25 per hour
...Experienced Dental Office Manager / Receptionist Needed for Thriving Midvale Family Dental... ...matching. Employee discount on dental services. Shift & Schedule Monday: 8:00 AM –... ...experience in dental office management or front desk receptionist roles preferred but not...SuggestedHourly payFull timeWork at officeShift workWeekend workMidvale Family Dental PC.
Midvale, UT12 days ago- ...Business Applications and AI Manager Help Build a Company Where People Love to Work At Motivosity, we believe people deserve to be happier at work. Our software helps organizations create cultures of gratitude, connection, and recognition. We're looking for a Business...SuggestedFull time
- ...Strategize: Build powerful branding programs using our multi-channel approach (print, digital, social, websites, and reputation management). Scale: Leverage professional training and a proven system to grow your own book of business. The Opportunity: We provide...For contractorsLocal areaImmediate start
Best Version Media
Riverton, UT6 days ago - ...disrupt, and thrive! KēSTA I.T. is actively seeking a Sr. Manager, IT Security Operations for an immediate full-time opportunity... ...ensuring the reliability and continuous improvement of core security services. This leader is accountable for key operational domains...Permanent employmentFull timeTemporary workImmediate start
- ...that prevent financial disaster during times of loss &##128313;Manage your own book of business through virtual appointments - Use... ...leads—NO COLD calling necessary &##128313;Represent core values: Service Over Sales, always putting clients first &##128313;Set and...Full time
Globe Life: Moore Organizations
West Jordan, UT3 days ago - ...customer experience, we are looking for a Technical Project Manager, with experience managing agile teams, decision making,... ...background, ideally with 3+ years of professional IT delivery within Managed Services, IT outsourcing industry, and Consultancy Experience....Temporary workRemote work
- ...disrupt, and thrive! KēSTA I.T. is actively seeking an IT Infrastructure Project Manager for an immediate full-time opportunity with our industry... ...development, cybersecurity, infrastructure, cloud services, and data platforms ~ Expertise in project and program...Permanent employmentFull timeTemporary workImmediate start
- ...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...internal systems and support tools ◾Represent the values of Service Over Sales, putting clients’ well-being first ◾Participate in...Full time
Globe Life: Moore Organizations
West Jordan, UT4 days ago - At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities...Full time
T-Mobile
West Jordan, UT3 days ago $88k - $121k
...new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture... ...all times, at all levels. Performs regular customer visits. # Manages, coaches and directs all customer engineers in his/her district...Full timeRelocationAPPLIED MATERIALS
Lehi, UT12 hours ago$60k - $100k
..., Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America... ...-do attitude. ~ Strong computer skills and effective time management. ~ Passion for creating memorable guest experiences....Full timeFlexible hoursAmerican Cruise Lines
Sandy, UT21 days ago$21 - $24 per hour
...job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program,... ...your career. When you join our team as an Assistant Dental Office Manager, which at Aspen Dental we call an Operations Lead, you will have...Full timeWork at officeFlexible hoursNight shift- ...technical solutions for complex property management onboarding and provisioning cycles. The... ...Audits: Conduct periodic audits of IT systems and Yardi configurations to identify... ...creation of engineering best practices for help desk platforms (JIRA, ServiceNow, Zendesk) and...Work experience placement
- ...seem strange that a company specializing in various financial services would be looking outside of "experienced" reps, but we've found... ...Large carrier line-up through our NMO Freedom to set and manage your own hours Extremely thorough free training and ongoing...Weekly payWork at officeHome office
TAG
West Jordan, UT2 days ago - ...Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025. ABOUT THIS ROLE As the Manager of IT Infrastructure, you will lead the engineering crew responsible for the backbone of LVT's internal operations. You will champion...Full timeContract workWork at officeRemote workFlexible hours
- ...communicating with families and foreign governments to retrieve and deliver remains, to carefully preparing each body and conducting funeral services to honor those who have fallen. The Navy is the only branch of the military that employs its own morticians as military personnel....Full timeOverseas
U.S. Navy
West Jordan, UT3 days ago $59k - $85.1k
...breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Job Function: Customer Management Job Sub Function: Technical Customer Service Job Category: Professional All Job Posting Locations: Abilene, Texas, United States, Abilene...Remote jobFull timeTemporary workWork experience placementWork at officeLocal areaJohnson & Johnson
West Jordan, UT5 days ago$70k - $95k
...Are you ready to use your funeral service expertise in a career built on dignity, compassion, and purpose? If you're a licensed mortician who values professionalism, attention to detail, and serving families during their most difficult moments, this may be a unique opportunity...Permanent employmentFull timeOverseasU.S. Navy
West Jordan, UT4 days ago$2,000 per month
...businesses. You will be focused on the Payroll Services components within our Product. If you get... ...domain. Oversee multiple teams and manage engineering managers reporting directly to... ...Design, Product Management, QA, and IT) to help your managers and tech leads explore...Work at office- ...for this fall. Students have the opportunity to work part-time around classes in a role that can improve presentation skills, time management skills, and networking. Sales representatives present Cutco cutlery through preset virtual or in-person appointments. Previous...Weekly payExtra incomeTemporary workPart timeWork from homeFlexible hours
Vector Marketing
West Jordan, UT5 days ago - -Meet with clients virtually to discuss their benefit needs -Present and explain supplemental benefit options -Assist clients with enrollment and application completion -Build strong client relationships through professional communication -Participate in ongoing sales...Full time
Fisher Organization
West Jordan, UT4 days ago - ...disrupt, and thrive! KēSTA I.T. is actively seeking a Sr. IT Product Manager for an immediate full-time opportunity with our industry... .... is a premier Utah-based technical staffing and consulting services firm. We specialize in temporary and permanent placement of...Permanent employmentFull timeTemporary workImmediate start
- Job Description Job Description Do you like vacations? Would you like to inspire people to go on vacation? We are currently recruiting reliable, professional, sales minded individuals who are great on the phone to join our growing Virtual Sales Team in Salt Lake...Hourly payWorldwide
Travel + Leisure Co.
Sandy, UT15 days ago $50k
...staffing solutions. - Negotiate rates, placement terms, and service expectations while maintaining strong margins and client satisfaction... ...candidates to open positions with client companies. - Manage and grow an active book of business to drive repeat orders, long...Temporary workAppleOne
Sandy, UT29 days ago$100k
...that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice... .... To ensure your success, you will have a dedicated sales manager & support team, continued results-driven training, WHAT THE...Local areaSlice Merchant Services
Taylorsville, UT29 days ago$160k - $175k
...seeking an experienced and strategic Director, IT Operations and Security to lead our IT... ...technology solutions, respond to service desk needs, ensure system stability and performance... ...coordination with application and security teams Manage IT inventory (laptops, phones, and...Full timeContract workTemporary workMonday to FridayNight shiftAmerican Equipment HR LLC Careers
Murray, UT12 days ago$69k
...work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance... ...and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop...Remote jobWork from homeFlexible hoursHMG Careers
Lehi, UTa month ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Service Desk Manager. Be the first to apply!
Related searches