General Manager, Manager, Performance

To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food.
General Managers are responsible for providing guidance and leadership to their team to create a positive culture, maintain high team morale, and encourage all team members to strive for excellence. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, and ensuring operational standards are consistently upheld. 
BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary
Paid Holidays
Medical, Dental, and Vision Insurance
~ Short and Long-Term Disability
~ Employer-Paid Life Insurance
~Complete all training requirements including:
Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Food Safety Certification and Manager Certification
Any additional training required by Zax LLC
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxby’s Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
All other duties necessary to ensure restaurant operations function properly
Ability to work a flexible schedule including days, nights, weekends, and holidays
~ Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
~ High school diploma or equivalent and some college preferred
~3-5 years management experience required
~ Restaurant management experience preferred


Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment
Zax LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.