Retail Store Associate

About This Role We are looking for an enthusiastic, customer‑obsessed Studio Sales Associate to join our team in our Cherry Hill studio location. Your primary responsibility is to create an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on weekends. This hourly, non‑exempt position reports to the Studio Manager and involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Responsibilities Customer Service: Warmly greet and welcome customers, creating a celebratory environment. Check customers in and help book appointments using POS, technology, and software systems. Help customers choose and style their piercing and hypoallergenic non‑piercing jewelry. Professionally answer customer questions about piercing procedures, aftercare, and product details both on the selling floor and when answering phone inquiries. Sales & Product Knowledge: Promote and upsell Rowan’s products, including non‑piercing jewelry, aftercare kits, and related items. Maintain up‑to‑date knowledge of Rowan’s product offerings, materials, styles, and care instructions. Meet or exceed individual sales targets and performance metrics, effectively communicating the value of Rowan’s services and converting piercing customers into jewelry customers. Studio Maintenance & Operations: Keep the studio clean, organized, and stocked with all required supplies. Follow all health and safety regulations, particularly those related to piercing procedures and hygiene. Assist managers with inventory management, including restocking, pricing, displaying, cleaning, and maintaining visual displays. Team Collaboration: Work closely with the Studio Manager and Studio Nurse‑Piercers to provide seamless service to customers. Participate in team meetings and training sessions to continuously improve skills and product knowledge. Support the team in achieving studio‑wide goals and maintaining a positive work environment. Administrative Duties: Process transactions accurately, including sales, returns, and exchanges. Assist with inventory management by conducting regular stock checks and replenishing displays as needed. Maintain accurate customer records, including consent and waiver forms and aftercare instructions. Qualifications Retail or service industry experience is a plus. Must be able to work weekends, nights, and holidays. Independent thinker with a can‑do attitude. Passion for jewelry and helping customers choose their earrings. Strong focus on delivering exceptional customer service. Thrives in a busy environment and keeps busy during quieter times. Enjoys spending time with people. Friendly, outgoing, and easy to get along with. Team‑oriented mindset. Flexible and willing to lend a helping hand. Strong communication skills. Strong basic math skills. Physical requirements: climbing ladders, bending, lifting, pushing, reaching; ability to lift up to 25 pounds; standing for full 8‑hour shifts. Commitment to follow through and meet expectations. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform essential functions without undue hardship. Benefits & Perks Compensation: $18‑20 per hour plus commission. 401k and Roth IRA plans. Generous employee discounts on products and services. Employee Assistance Program (EAP) resources. Team Member Referral Bonus plan for Studio positions. Additional Information Rowan believes in teamwork, collaboration, and diversity. In a remote setting, interviewing may include phone interviews, virtual on‑site interviews, and on‑the‑job mock cases. We run a thorough process for candidates that match potential and will follow up with each applicant. If you’re on the fence, just give it a try. Rowan is an equal‑opportunity employer and encourages everyone to apply. EEO Statement Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity, gender expression, age for individuals over forty years, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws ("protected characteristics"). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr