Route Driver

JOB SUMMARY

Under the direction of the Program Manager, the Appliance Removal Driver will lead the daily Appliance Pickup Process. Utilizing a 26-foot Box truck they will respond to prescheduled appointments to collect appliances to be recycled while ensuring high quality customer interaction.

DUTIES AND RESPONSIBILITIES

• Primarily works as the lead for a two-man crew to safely remove appliances from the customer home. This includes travel time, meeting with customers, and removing identified appliances.

• Operating a 26’ box truck, with lift gate, to complete pre-scheduled appointments.

• Meet established daily, weekly, and monthly Key Performance Indicators.

• Display professional appearance.

• Track/Report pickups and deliveries using mobile or handheld device.

• Collaborate with the program’s team/leadership to identify and recommend areas of improvement.

• Load and unload appliances with assistance.

• The ability to lift at least 100 pounds with manual equipment such as shoulder straps/shoulder dolly.

• Perform related work as required.

QUALIFICATIONS

• Valid chauffeur license and good driving record.

•2 – 3 years of experience operating 26-foot box trucks (with air brakes).

• Excellent communication, customer service, and interpersonal skills.

• Professional appearance.

• Ability to use and operate handheld mobile or computer devices.

• Exercises good judgment and maintain safety requirements at all times.

• Able to lead, motivate, be diplomatic, and build positive rapport with customers.

• Able to communicate with technical and non-technical individuals.

• Able to work independently and with a team.

• Able to work flexible schedule, including evenings and weekends.

• Able to bend, stoop, and reach.

• Must be able to pass criminal background check, drug screening, and DOT Physical.

MINIMUM REQUIREMENTS

• Able to work in very fast-paced environment and meet deadlines.

• Problem-solver: Able to respond to diverse set of challenges in the field and do whatever it takes to meet project deliverables on schedule.

• Ability to communicate effectively with peers, supervisors, and customers.

• Ability to pass a DOT Physical.

• Able to lift 75 lbs. or more and maneuver load safely.

PREFERRED QUALIFICATIONS

•1 year of furniture or appliance delivery experience (loading and unloading).

•2-3 years of customer service experience.

• Experience with Customer Management Systems/Databases.