Benefits Customer Service Representative

Benefits Customer Service Representative Join Gallagher and make a real difference in employees' lives. As a Benefits Customer Service Representative, you'll help members understand their benefit options, answer questions, and confidently choose the coverage that best meets their needs. No sales, no cold callingjust meaningful customer support. Why Join Us? Competitive Pay: $18/hr (unlicensed) or $21/hr (Life & Health licensed) Career-Boosting Experience: Gain valuable benefits and customer service expertise Schedule: MondayFriday Training: 8:00 AM 4:30 PM After Training: 8-hour shifts between 5:00 AM 5:00 PM Location: Onsite at our Las Vegas office (777 N. Rainbow Blvd., Las Vegas, NV 89107) for approximately 90 days during training and until performance metrics are met How you'll make an impact: Serve as a trusted resource for members navigating their benefit options Resolve eligibility, enrollment, and claims-related questions with professionalism and care Deliver exceptional customer service while building positive relationships with every caller Partner with insurance carriers, providers, and internal teams to quickly resolve member concerns Guide employees toward informed benefits decisions that support their needs About You: Required: High school diploma, 1+ year of customer service experience, strong typing and basic computer skills Preferred: Bilingual Spanish, Life & Health License, benefits experience, call center experience, Microsoft Office proficiency Success Traits: Excellent communication and active listening skills Customer-first mindset with a passion for helping others Professional, empathetic, and solution-oriented approach Ability to build trust and rapport with every caller If you enjoy helping people, solving problems, and delivering exceptional service, we'd love to hear from you!