External Service Advisor

Job Description

Job Description

Description:

Summary:

Acting as a liaison by representing the service department to its external service customers. 

Essential Duties and Responsibilities include the following: (Other duties may be assigned)

• Greet customers and assess their service needs.
• Create and manage work orders.
• Sell Scheduled maintenance, Labor, & Parts.
• Complete Service Advisor Checklist daily
• Coordinate with technicians to ensure timely service.
• Provide cost estimates and obtain customer approvals.
• Communicate service progress and updates to customers.
• Process payments and complete necessary documentation.
• Follow up with customers’ post-service to ensure satisfaction.

Key Responsibilities

• Deliver exceptional customer service.
• Achieve $55,000 Gross Profit per month
• Reach Menu penetration goal of 40%
• Be proactive not reactive. 
• Maintain up-to-date product knowledge.
• Adhere to company policies and safety guidelines.
• Resolve customer issues promptly and professionally.

Competencies:

• Can-do attitude
• Self-motivated
• Strong attention to detail
• Team player

Required Skills/Abilities:

• Valid Driver’s License, satisfactory Motor Vehicle Report with an insurable driving record
• Ability to drive, move and park recreational vehicles of all sizes
• Ability to work independently and as part of a team

Required Education and Experience:

• High School diploma or equivalent
• Experience at an RV or automotive dealership environment a plus
• Desire to further education with RVDA provided by Byerly RV

Schedule:

Days – Every other Saturday

Work Environment

This position operates outside and in an office environment. The noise level is moderate at times.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires frequent sitting, walking, typing, looking at a screen for prolonged period of time.