Analyst, Business Intelligence

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview
This role supports organizational decision-making by producing data insights and reports that inform digital product strategy, customer experience optimization, and app and web performance. It involves collecting, analyzing, and reporting on digital journey performance, digital interactions, feature usage, and key business metrics across dashboards and recurring analyses. The role differentiates itself by synthesizing digital behavior, product performance, and operational metrics to provide actionable intelligence to Digital Product teams and cross-functional stakeholders. Success is measured by the accuracy, timeliness, and relevance of weekly reporting, dashboard outputs, and insights delivered to stakeholders. The work impacts the organization by enabling informed digital product decisions, improving customer experiences, and supporting baseline and BAU performance management through data-driven insights.

Job Responsibilities:

• Collect and analyze digital product, app, and web performance data to produce weekly, monthly, and quarterly analytical reports
• Report on digital journey performance, digital interactions, feature engagement, conversion, adoption, and other key product metrics
• Maintain baseline and BAU reporting of key digital metrics across dashboards, recurring reports, and analysis deliverables
• Synthesize digital behavior trends, product performance data, and customer interaction metrics to generate actionable insights for Digital Product and cross-functional teams
• Conduct ongoing analysis of app and web journeys, features, and experiences to support digital product measurement and business intelligence activities
• Partner with stakeholders to define measurement needs, track feature performance, and evaluate the impact of digital product changes
• Respond to and fulfill ad hoc reporting and analysis requests from business stakeholders
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent. Required
• Acceptable areas of study include Business, Statistics, Economics, Marketing, Data Analytics, Information Systems, or related field. Preferred
• Prefer 2+ years' experience related to business intelligence, digital analytics, product analytics, or data analysis. Preferred
• Experience in conducting and communicating data-driven analyses; proven experience with quantitative and qualitative analysis, dashboard reporting, and analytical storytelling.

Knowledge, Skills and Abilities :

• A/B Testing (Required)
• Ad Hoc Analysis (Required)
• Business Acumen (Required)
• Business Metrics (Required)
• Business Requirements Analysis (Required)
• Critical Thinking (Required)
• Dashboard Development (Required)
• Data Analysis (Required)
• Data Mining (Required)
• Data Visualization (Required)
• SQL Databases (Required)
• Stakeholder Management (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel :
Travel Required (Yes/No):


DOT Regulated :
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $66,900 - $120,600

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location,

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.