Retail & Device Repair Specialist

Job Description

Job Description

Pay

• $16 - $20 an hour

Job type

• Part-time

• Full-time

Benefits

Pulled from the full job description

• Paid time off
• Employee discount
• Flexible schedule

Full job description

Supplemental Pay:

• Commission pay
• Tips

Job Overview
We are seeking a skilled Mobile Phone Technician to join our team. The ideal candidate will be responsible for diagnosing, repairing, and maintaining various mobile devices, including smartphones and tablets. This role requires a strong understanding of operating systems such as Android and iOS, as well as proficiency with hardware repair techniques like soldering. The technician will provide technical support in both retail and field service environments, ensuring customer satisfaction through expert device troubleshooting and repair.

Responsibilities

• Diagnose and repair hardware and software issues on mobile devices, including Android, iOS, and other operating systems
• Perform equipment repairs using hand tools and soldering techniques to replace or upgrade components
• Troubleshoot software problems related to operating systems like Windows, macOS, and mobile platforms
• Utilize schematics and technical manuals to identify faults and implement effective solutions
• Conduct field service visits for on-site repairs and technical support at customer locations
• Assist customers with retail sales of mobile devices and accessories, providing expert advice on device features and troubleshooting tips
• Maintain detailed records of repairs, parts used, and service performed in company databases
• Stay updated on the latest mobile device technologies, trends, and repair techniques

Skills

• Proficiency with Android, iOS, macOS, Windows operating systems, and mobile device hardware
• Strong soldering skills for delicate component repairs
• Experience with computer hardware troubleshooting and software diagnostics
• Ability to interpret schematics and technical diagrams accurately
• Excellent analysis skills to identify root causes of device malfunctions
• Familiarity with hand tools used in electronic repairs and equipment maintenance
• Strong technical support skills for assisting customers both in-store and in the field
• Effective communication skills to explain technical issues clearly to customers
• Ability to work independently or as part of a team in fast-paced environments

This position offers a dynamic work environment where technical expertise is valued. Candidates should be passionate about technology and eager to develop their skills further in mobile device repair and support.

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Cell Phone Repair Tech: 1 year (Required)

Location:

• Warwick, RI 02888 (Preferred)

Ability to Commute:

• Warwick, RI 02888 (Required)

Work Location: In person