Customer Service Representative
$50k - $70kPrideStaff
Customer Service Representative
Company: Well-established packaging company
Location: Hauppauge, NY
Salary: $50-70K/yr commensurate with experience + benefits
Status: Full-Time and Permanent Employment On-site
Objective: To develop customer relationships to increase customer loyalty; interact with customers in an efficient and professional manner; ensure legendary customer experience with every contact.
Essential Functions
- Monitors incoming and ongoing jobs from start to finish, meeting quality standards and deadlines
- Perform daily email correspondence
- Notify customer of ship dates, production delays, art work and spec status
- Monitor and track production standards
- Provide direction to Shipping for day-to-day operations and special circumstances
- Trace shipments on request, damaged freight, lost in transit, sent to wrong location and chargebacks
- Handle exceptions to assist Accounting
- Oversee and coordinate shipments for freight that needs to be returned to company
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution; expediting corrections; following up
- Other duties as assigned
Compensation / Pay Rate (Up to): $50,000.00 - $70,000.00 Per Year
All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.
PrideStaffVacancy posted 2 days ago
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