Help Desk Manager: ITSM Leader for Support Excellence
Edgewater IT LLC Defunct
Edgewaterit is looking for a Help Desk Manager in Albuquerque, New Mexico to lead day-to-day service desk operations supporting Agency end users and IT services. The role involves managing Tier I/II support teams, ensuring incident/request handling, and driving service quality and customer satisfaction. Required qualifications include a Bachelor's degree and 5+ years managing support teams, with preferred ITIL certification. The position also involves coordinating with cybersecurity and program management stakeholders, along with regular reporting of help desk metrics. #J-18808-Ljbffr Edgewater IT LLC Defunct
Vacancy posted 2 days ago
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