Relationship Banking Specialist

Under the supervision of the Manager, the Relationship Service Representative delivers exceptional customer experiences by building a connection with clients to understand their financial needs. The RSR is responsible for accurately and efficiently processing transactions as well as ensuring customers are connected with the most appropriate banker to meet their needs. The RSR is also responsible for educating customers about the different product and service solutions as well as alternate channels of banking. The RSR assists in the business unit’s compliance with all regulatory requirements and Bank policies and procedures, including those related to Fair Banking, Anti‑Money Laundering laws and regulations, Bank Secrecy Act, and USA PATRIOT Act, as applicable. Shift Schedule Shift may include Saturday rotations. Relationship Service Representative Responsibilities Provides quality service by interacting directly with clients. Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier’s checks, selling traveler’s checks, processing wire transfers, and various drafts, etc. Balances individual cash. Opens and closes the vault. May open and close accounts. Performs duties as needed relating to Automated Teller Machine (ATM), Vault, or Night Depository custody and armored car transactions. Buys/Sells currency/coin. Uses teller cash recyclers. Provides support in other areas of the branch such as answering phones, handling safe deposit activity, filing, reviewing various reports for any appropriate action, and reviewing and complying with circulars and policies. Researches and resolves questions from other Bank of Hawaii departments. Educates and assists clients in utilizing various channels for transactions such as: ATM’s, Mobile, Call Center, E‑Bankoh, and Night Deposit for business clients, Bank by Mail, Bankphone, and Foreign Currency Exchange machines. Uses knowledge of Products/Services to actively participate in Sales/Referral programs. Identifies clients’ needs through meaningful interactions. Provides verbal and printed information and explains the features and benefits of the appropriate product. Performs all other miscellaneous responsibilities and duties as assigned. Senior Relationship Service Representative Responsibilities Assists clients and/or Relationship Service Representatives with servicing requests and inquiries by using knowledge of Bank of Hawaii’s products and services. Provides quality service by interacting directly with clients. Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier’s checks, selling traveler’s checks, processing wire transfers, and various drafts, etc. Balances individual cash. Opens and closes the vault. May open and close accounts. Assists with day‑to‑day Relationship Service Representative activities. Provides guidance and support to Relationship Service Representative to ensure servicing and transaction efficiency levels meet goals and objectives. Performs duties as needed relating to Automated Teller Machine (ATM), Vault, or Night Depository custody and armored car transactions. Buys/Sells currency/coin. Uses teller cash recyclers. May assist in new services and products in opening/closing of the vault. Opens as a teller and able to use cash dispensing units. Buys/Sells currency/coin from vault and tellers. Responsible for keeping informed of current bank policies, procedures, federal laws and regulations as well as current and new products and sales promotions. Provides support in other areas of the branch such as answering phones, handling safe deposit activity, filing, reviewing various reports for any appropriate action, and reviewing and complying with circulars and policies. Researches and resolves questions from other Bank of Hawaii departments. Provides direction and assistance to clients in utilizing various channels for transactions. Educates and assists clients with transactions such as: ATM’s, Mobile, Call Center, E‑Bankoh, and Night Deposit for business clients, Bank by Mail, Bankphone, and Foreign Currency Exchange machines. Uses knowledge of Products/Services to actively participate in Sales/Referral programs. Identifies clients’ needs through meaningful interactions. Provides verbal and printed information and explains the features and benefits of the appropriate product. Performs all other miscellaneous responsibilities and duties as assigned. Qualifications Education: High school diploma or G.E.D. Experience: Minimum 1 year of teller, cash handling or equivalent work experience. Experience should demonstrate verbal communication, sales, marketing and service skills which meet Bank of Hawaii’s established standards. Relationship Service Representative – Minimum 1–2 years of teller, cash handling or equivalent work experience. Experience should demonstrate verbal communication, sales, marketing and service skills which meet Bank of Hawaii’s established standards. Senior Relationship Service Representative – Minimum 3 years of teller, cash handling or equivalent work experience. Experience should demonstrate verbal communication, sales, marketing and service skills which meet Bank of Hawaii’s established standards. Technical Skills: Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems including PC Teller, Customer Information System (CIS) and check imprinter. Other Job Qualifications: Demonstrated verbal communication and interpersonal skills. Must demonstrate critical thinking, be analytical, detail‑oriented and organized. Must be an effective and efficient team player with good interpersonal skills and negotiation skills. Able to meet fixed and changing deadlines and priorities and follow up consistently. Must push a cash cart (100 lbs.) and/or lift approximately 20–25 pounds and stand for extended periods of time. Able to work evenings, weekends and holidays as required or assigned. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti‑Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit #J-18808-Ljbffr Bank of Hawaii